Customer Service Sales
Resume:
SUMMARY
Highly skilled experienced professional seeking to obtain a career with an emphasis on customer support and leadership development. Background encompasses more than 15 years of experience in a variety of areas, including; management, customer service, mentorship and training. Transferable skills that have aided in providing guidance, supervision, and instruction to personnel. Establishes and maintains top performance and great working relationships in the many different areas of work.
KEY QUALIFICATIONS
Management Customer Service Communication Supervision Leadership
Critical Thinking Team Building Training Youth Mentorship Coaching
PROFESSIONAL EXPERIENCE
Personal Trainer 2005 – Present Independent (Nationwide)
Provide training in physical fitness, athletics, health promotion and nutrition to clients of ages 0-99
Responsible for development of plans and workouts; directing, promoting, executing, and evaluating activities needed to reach client’s goals in strengthen/conditioning
Assistant Manager 2014 – 2015 Rent-A-Center, Hinesville, GA
Responsible for merchandising showroom floor, executing sales and collection programs
Responsible for managing and maintaining inventory, product delivery/installation, and service/returns
Manager 2011 – 2013 Harold Pener, Decatur GA
Responsible for customer service, sales, shipping/receiving, and open/close of store operations, along with the merchandising of men’s clothing, apparel, and accessories
Responsible for scheduling, payroll, counseling, and training/development for ten employees
Responsible for close to eight-thousand dollars in revenue daily, and performing a weekly sales recaps for store operations
Customer Care Representative 2010 – 2011 T-Mobile, Augusta, GA
Responsible for daily quotas attained through sales of services requiring a monthly recurring charge
Responsible for customer service, sales, billing, account management, and tech-support for cellular/telecommunications services and products
Substitute Teacher 2005 – 2010 Liberty County Board of Education, Hinesville, GA
Taught students in various grades (7-12) in various subjects (including Special Education)
Managed a team of mentors and tutors for an after school program, as well as coaching men’s athletics, and educating students on fitness and nutrition
Front Desk Manager 2005 – 2010
Fairfield Inn & Suites Marriott, Hinesville, GA
Responsible for hotel summaries, statistics, nightly housekeeping duties and daily accounting transactions and balance reports; including ordering/shipping
Responsible for front desk employees, and guest services, managing/training employees in guest services duties
Teen Center Director 2007-2009
Boys & Girls Club of America, Jesup, GA
Responsible for implementing after-school and summer programs for youth in the community
Organized sports activities for the entire organization and surrounding communities
Completed monthly statistical and narrative reports
Personal Assistant 2000-2004
G.L. Hawthorne Ministries, Winter Haven, FL
Responsible for filing, typing, clerical, advertising, marketing, and AP/AR,
Responsible for appointment setting and personal assistance of daily activities
Responsible for B2B relations and guest services for incoming talent
Direct Sales Representative 1998-2000
Bright House Networks, Auburndale, FL
Responsible for door to door sales of telecommunication services and products
Responsible for customer service, installation and assembly of Time Warner products
Sales Support Assistant Manager 1995-1997
Service Merchandise Co., Savannah, GA
Supervised approximately 7-10 persons
Supervised receiving/shipping of merchandise from distribution centers and common carriers
Responsible for stocking, order picking, shipping/receiving, expediting, and maintaining of merchandise
Responsible for all inventory and employee work schedules and development
Assisted in training employees on proper warehouse safety, policy and procedures
Responsible for open/close of warehouse for daily operations and securing building at close
EDUCATION
Warner Southern College, Lake Wales, FL
B.A in Organizational Management, 2004
University of Phoenix, Fort Stewart, GA
MBA in Psychology, 2013 - present
REFERENCES
Susan Hines
Sales Specialist
Gulfstream Aerospace, GA
********@*****.***
Clynestra Hudnell
SSO Officer
Polk County Sheriff’s Office, FL
****************@*****.***
(863) 838 - 6239
Lindsey Dryer
Setup Specialist
Intuit, VA
**************@*****.***
(912) 320 - 2912
Contact this candidate