Quality Assurance Nursing Facility
Resume:
EXPERIENCE
Fortis (formerly known as Extendicare Health Servics) March 2015 to Current
Forest Ridge Health and Rehab Bremerton, WA
Exective Director
July 2015 to Current
Manage a 96 bed skilled nursing facility with 100+ associates
Provided consistent leadership during transition to new Administrator
Improving and raising employee morale thus improving employee retention
Facilitating facility’s increased participating in KC4TP and other community outreach
Evergreen Nursing and Rehab Olympia, WA
Interim Administrator
March 2015 to July 2015
Managed daily operations of a 135 bed skilled nursing facility with 120 associates
Oversaw that the POC was upheld in order to get clearance letter for annual survey
Assured regulatory compliance
Provided leadership and stability during the change of ownership
Maintained staff morale to assist in smooth transition to new Administrator and new company
Made $66,000 over budget in April 2015
Soundcare, Inc. August 2009 to December 2014
University Place Care Center University Place, WA
Administrator
June 2011 to December 2014
Managed a skilled nursing facility with 120 beds and 140+ associates
Provided consistent leadership and raised employee morale, thus improving resident care
Facilitated facility becoming a member of the Franciscan ACO
Raised the facility from a 2 star building to a 4 star building
Consistently decreased the number of deficiencies from 18 in August 2011 to 9 in October 2012 to 6 in December 2013 and 6 in November 2014
Nisqually Valley Care Center McKenna, WA
Administrator
August 2009 to June 2011
Managed a 63 bed skilled nursing facility with 18 boarding home beds and 60+ associates
Provided much needed community relations and outreach by rebuilding relationships with discharge planners
Improved employee morale and stabilized staffing issues
Grew the census mix, especially related to skilled patients
Deficiency-free survey for the boarding home
Evergreen Healthcare June 2008 to July 2009
Canterbury House Auburn, WA
Executive Director
Managed the daily operations of a skilled nursing facility with 100 beds and 75+ associates
Decreased employee turnover by 70% in one year and significantly improved morale
Customer satisfaction surveys averaged 4.07 on a scale of 1-5
Assisted Living Concepts June 2007 to April 2008
Windriver House Spokane, WA
Residence Director
Managed the daily operations of a 39 unit assisted living facility
Ensured regulatory compliance and fiscal operations, accounts receivable, and accounts payables
Provided leadership and human resource management
Participated in sales and marketing activities to increase occupancy
Life Care Center of America June 2004 to April 2007
Life Care Center of Richland Richland, WA
Executive Director
February 2006 to April 2007
Managed the daily operations of a skilled nursing facility with 104 beds and 75+ associates
Oversaw and ensured POC and regulatory compliance
Provided leadership and support for employee morale following poor survey of 2005
Facilitated significantly improved survey results in 2006
Exceeded budget operating margin for 2006
Alderwood Manor Spokane, WA
Assistant Executive Director/Social Services Director
June 2004 to February 2006
Coordinated and implemented medically-related social services in 85 bed skilled nursing facility
Restructured social services department
Supervised social services staff and student
Managed psychotropic medications and discharge planning
Quality Assurance and Admissions team member
Reorganized and restructured Quality Assurance program
Assisted with completion of financial reviews and reports monthly
Managed associate issues
LCC of McMinville McMinnville, OR
Interim Executive Director
July 2005 to August 2005
Managed daily operations of 110 bed skilled nursing facility
Oversaw annual survey and continued remodel of facility
Assured regulatory compliance
Increased staff morale to assist in smooth transition to new Executive Director
Alderwood Manor Spokane, WA
Interim Executive Director
May 2005 to July 2005
Managed daily operations of skilled nursing facility with 85 beds and 75+ associates
Completed and managed financials
Ensured regulatory compliance
Established excellent rapport and trust with staff
Increased ADC to above budget in June, making a profit of over $78,000
Legacy Healthcare February 2000 to June 2004
Valencia Palms Nursing Center Indio, CA
Assistant Administrator/Social Services Director
December 2002 to June 2004
Managed daily operations of 67 bed skilled nursing facility, including financials, customer service, and Human Resources
Coordinated medically-related social services
Ensured state and federal regulations were in compliance
Completed 1000 hour training to attain Administrator license
Indio Nursing & Rehab Indio, CA
Social Services Director
February 2000 to December 2002
Coordinated medically-related social services in 99 bed skilled nursing facility
Reorganized and restructured social services department
Provided inservice training for staff on social services issues and customer services
Provided case management for HMO residents
Acted as customer services liaison
Quality Assurance chairperson
HCR ManorCare February 1993 to February 2000
HCR ManorCare Hemet, CA
Director of Social Services
June 1996 to February 2000
Coordinated and implemented medically-related social services including discharge planning in 177 bed skilled nursing facility
Supervised social services staff
Provided case management for HMO/Medicare residents
Managed psychotropic medications
Admissions team member
Marketing team member
Quality Assurance chairperson
Manor Care Health Services Spokane, WA
Social Services Assistant/Discharge Planner/Activities Assistant
February 1994 to June 1996
Assisted with the implementation of medically-related social services in 125 bed skilled nursing facility
Admissions team member
Received training in Accounts Receivable, Accounts Payable, and Human Resources
EDUCATION
Licensed Nursing Home Administrator – Washington (2005)
Idaho Nurisng Home license pending estimated September 2015
California Nursing Home Administrator license reinstatement - Estimated September 2015
Washington State Law Training (2005)
Bachelor of Arts in Psychology – Eastern Washington University (1995)
Social Services Designee Certifiate – California
Fundamentals of Caregiving Training (2007)
Dementia Training (2007)
CPR AED First Aid
REFERENCES AVAILABLE UPON REQUEST
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