Professional Administrative Assistant
Resume:
RHONDA DICKS
North Augusta, SC 29841
***********@*****.***
803-***-**** mobile*
PERSONAL SUMMARY:
Rhonda comes to you with a background in ensuring that the needs of customers/clients are always met.
She is someone who possess a variety of competencies that set her apart from other candidates, chief amongst these is her ability to contribute to the growth of a business. As a seasoned professional she can handle upset or difficult customers, make decisions under pressure and also lead, coach and mentor staff. Aside from these attributes, her pleasant manner and excellent communication skills allow her to provide outstanding customer service within any industry. At the moment she is looking for a suitable position within a company where hard work is rewarded and top performers excel expeditiously.
EXPERIENCE:
Spherion/Electrolux Major Appliances, Augusta, GA Consumer Care Agent, 2010 - 2013
Data Entry and Account Management
Maintain both individual, team, and departmental quotas through accessories, parts, and warranty sales
while preserving confidentiality
Troubleshoot and assist with resolving consumers and retailers concerns and needs
Outbound/Inbound calls on behalf of potential and existing customers to schedule appointments and
follow- up on service rendered
Peak Employment Solutions, Augusta, GA Receptionist, 2009
Greeted and assisted customers and potential customers as needed
Answered multi-line telephone system and utilize PA system
Dispersed tags and other registration information to customers
Data entry
The Cato Corporation, Augusta, GA 1st Assistant Manager, 2007 - 2009
Supervised staff and assisted in training Sales Associates and other members of
management as necessary
Responsible for daily financial transactions as well as data entry of those transactions
Completed daily sales average report, and other pertinent statistical documents
Maintained safety of store through knowledge and implementation of company policies and procedures
Retained and surpassed district/regional sales goals for store- President’s Club Award
West Paces Hotel, The Partridge Inn, Augusta, GA Hostess, 2007 - 2008, 2010
Scheduled small and large party reservations (1 to 150 party guests reservations)
Perform follow-up and walk through of scheduled appointments
Provided concierge service for hotel and restaurant guests
Supervised staff and assisted Food and Beverage Manager as necessary
Completed daily check average report and presented monthly to Management
WAGT NBC Augusta/ CW Augusta, Augusta, GA Production Assistant, 2005 - 2007
Camera and Teleprompter Operator
Floor Director and Audio Technician
Graphic Designer
Transcription and Public Service Announcement Coordinator
Harris Jewelry Augusta, GA Assistant Credit Manager, 2005
Data Entry
Made sure customers completed credit application and other information correctly
Verified references
Placed collections calls
Sales Associate
Assisted customers with making purchase decisions
Broadway Baptist Church, Augusta, GA Director of Broadcast Ministry, 2003 - 2005
Directed, edited, and produced weekly half hour television broadcast and commercials
Helped direct and coordinate Public Relations activities for company events/programs
Designed packaging; illustrated books, fliers and posters
Placed orders for office supplies, equipment, and maintenance services
Richmond County Board of Education, Augusta, GA Teacher, 2002 - 2003
Taught basic Art and Art history to 1st through 5th graders
Organized cooperative learning activities
Helped to foster interest in Art and other subject matter
Implemented creative curricula utilizing outcome-based education & alternative assessments
Established skills in drawing, painting, crafts, and other forms of visual expression
Aided in the development of basic skills and informed on Art history
South Augusta Community Development Corp. Inc., Augusta, GA COO, 1999-2002
Maintained schedules and appointment calendars for Chief Executive Officer
Provided all aspects of administrative support including word processing, filing, and telephone support
Served as Liaison between Community and Chief Executive Officer
Ensured the daily operations of the organization were flowing smoothly and in compliance with mission
and federal regulations
LEADERSHIP/OTHER EXPERIENCE:
*Administrative Assistant, 1999 Broadway Baptist Church, Augusta Georgia
*Admin. Assistant/Receptionist, 1996 - 1997 Davis Broadcast, North Augusta, SC
EDUCATION:
Southern Wesleyan University, North Augusta/Central, SC
AAS, Business Administration
Augusta Technical College, Augusta, GA
Certification Diploma, Early Childhood Education, 2004
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