Microsoft Office Management

SABRINA G. THORNTON

*** ******* ***** **********, ** 23320 757-***-**** *******.**********@*****.***

PROFESSIONAL EXPERIENCE

Avis Budget Group Virginia Beach, VA 2009 –2015

Sr. Claims Examiner

Analyze and manage complex or technically difficult claims by investigating and gathering information to determine the exposure on the claim; manages claims through well-developed action plans to an appropriate and timely resolution.

Assesses liability and resolves claims within evaluation.

Negotiates settlement of claims within designated authority.

Calculates and assigns timely and appropriate reserves to claims; manages reserve adequacy throughout the life of the claim.

Manages the litigation process; ensures timely and cost effective claims resolution.

Coordinates vendor referrals for additional investigation and/or litigation management.

Reports claims to the excess carrier; responds to requests of directions in a professional and timely manner.

Advanced use of Microsoft Office Suite, Claims Management Systems, ISO, Accurint

Avis Rent a Car 1996 - 1999 Central Billing Account Analysts

Negotiated settlements with customers and companies; prepared manual journal entries and processed on the line adjustments. Responded to inquiries received from major corporations, tour operators, travel agencies, airlines and international affiliates which could adversely affect the company worldwide.

Chubb and Son, Insurance Company 1999 - 2006

Sr. Claims Examiner

Performed thorough investigation of auto claims, reviewed police reports, ordered tag traces, took recorded statements from insured and claimants, negotiated with attorneys and third party carriers. Analyzed and determined fair and accurate liability decisions.

EDUCATION

Old Dominion University 1991

Bachelor of Art BA

Speech Communication/Mass Communication Emphasis/English Minor

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