Help Desk Software

Justin W. Jeppesen

*** *. ****** **.

Tempe, AZ *5281

480-***-**** (C)

***************@*****.***

*************@*****.***

CAREER OBJECTIVE

To obtain a challenging and responsible position utilizing my knowledge, skills, experience, organizational and communication skills, and allow me to expand and grow in both my career and personal life.

SUMMARY OF QUALIFICATIONS

Proficient in: Microsoft OS based software and hardware which includes Word, Excel, Power Point, Adobe, etc.

Knowledge of Windows XP, Vista, Win 7&8, Mac, Iphone, Ipad, Android & Samsung Smart Devices

Enthusiastic and self-motivated, with exceptional aptitude for managing projects and exceeding performance objectives in time sensitive and high-pressure organizations

Consistently achieves high work standards with attention to detail

Detailed oriented with ability to apply logic and common sense

Thrives in fast-paced environment where continuous improvement is expected

Ability to work well under pressure, balance multiple priorities and meet scheduled deadlines

Tactful, courteous and prompt

PROFESSIONAL EXPERIENCE

Samsung Electronics America April 6, 2015 – Present

Call center Support for Samsung Smart Devices Including Smart Phones, Tablets, Smart TV’s for USA Samsung Clients

Provide Walkthrough & Remote Support for Samsung Smart Devices

Certified to support Samsung Smart Devices by Samsung Electronics America MyComputerworks.com November 1, 2014 – January 1, 2015

Remote Tech Assistance, Remotely Connect to client’s computer, Run Company Software (MCW Multi Tool), Remove virus, malware, spam, fix email issues, networking issues, problems with printers, fax, connections to network/company internet. Answer and fix any questions/problems client has.

Remote Tech Support Home Contract Worker

~8 calls per day, 30 per week

BITS AND BYTES COMPUTERS August 1, 2014 – September 1, 2014

Troubleshoot, repair, rebuild, reinstall hardware and software on desktops and lap top Computers

Reinstall complete OS, fully update system

Virus, Malware, Spyware Removal

Build Computer from nothing to fully functional

Full case transfer

Disassemble computer

LEWIS BRISBOIS BISGAARD & SMITH, LLP 2006 – 2013

IT Assistant/Ribstone Tech

Help Desk: Assisted all users emails and phone calls to help desk support. Managed help desk Tier 1 – Tier 3 support. Inventory of all IT related equipment

Average Calls Per Day ~ 50 to 60 calls per day.

Printers/Copiers/Faxes: Knowledge of HP, Dell, BizHub, Canon, Toshiba, initial set ups, maintenance, import/ export of email address information, toner and stapler replacement, troubleshooting, software and hardware upgrades.

Desk Top: Install new software, reinstall existing software, user configuration and set up, help desk and user support, hardware replacement and install, troubleshooting, software and hardware upgrades

Servers: Data backup, hardware replacement and install, troubleshooting, software and hardware upgrades

Imaging/Ribstone: Scan and import documents, print blowbacks, OCR and load file creation, labeling, cd and dvd production, troubleshooting, software and hardware upgrades

Network: Set IP address’, install and configure new routers/hardware, build network cabling, general network maintenance, software and hardware upgrades

Video Conference: oversee and maintain schedule, set ups, troubleshooting, install, knowledge of Polycom system.

Assisted in the transfer to a VDI environment of 100+ users over three offices.

Assisted in the transfer to a VOIP phone system for 100+ users.

EDUCATION

2010 to 2012 – Art Institute of Pittsburgh for Video Game Art & Design 2002 – Graduated Summit High School

1999- 2001 – JROTC

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