Medical Customer Service

OBJECTIVE

An opportunity to gain and applied my healthcare professional skills and talents.

PROFILE

Over 5+ years of experiences in the healthcare industries. I am punctual, independent, self-starter, and reliable with excellent customer service and phone etiquette. My background allows me to be the best support staff in any Allied Health support system, communicate well, follow through, teach, write, and translate

CORE & TECHNICAL COMPETENCIES

Medical Terminology Medical Office Procedures CPR & First Aid

Multilingual/Multitasking Microsoft Office Clinical Database

EXPERIENCE

American Translation Partners, Medical Interpreter, Raynham, MA

Fluent in English. Participates in meeting with Social Worker and Clinicians. Telephone Interpreting. Translating. Bridge the gap to facilitate better health care.

200 2007 -

Newton Health Care Center, Ward Clerk, Newton, MA

Clerical duties. Front Desk Receptionist. Transporter. Nurses’ Aides. Medical Scheduler and Transcriber. Messenger. Assist outside clienteles with procedures. Companion. Ambassador. Nite Owl. Temporary Managerial.

2010-2011

Robert Half Finance & Accounting, Secretary/ Intake Coordinator, Boston, MA

Receives referrals from providers and clinical intake information. Research member eligibility to complete referral. Documents all calls. Ensures accurate recording of admissions, referrals. Other duties as assigned by Medical Management leadership.

2008

2005

Boston Medical Center, Administrative Secretary, Boston, MA

Performs general secretarial and administrative duties such as typing correspondence, memos. Screens important visitors and telephone calls. Arranges meetings, conferences, schedules appointments, and maintains calendars. Filing, copying, delivering interdepartmental mail, assisting administration office

2005-2008

BU School of Public Health, Language Consultant, Boston, MA

Summer enrichment program. Worked with teen. Taught them medical terminology in French and

Haitian-Creole

Summer 2006

2000-2002

HealthCare District of Palm Beach County, Customer Service Rep., West Palm Beach, FL

Filled high volume of customer inquiries in a team of seven. Provided information to callers in regard to health insurance bills. Screened for low-income population whom applied for insurance and provided the appropriate plan. Interpreted for the Haitian-Creole speaking population.

St. Mary’s Hospital, Unit Secretary, West Palm Beach, FL

Facilitated patient flow by reviewing daily activities with workers. Transcribed doctor’s orders and keyed ordered exams into software. Obtained necessary equipment for procedures and delivered specimens to laboratory. Contacted medical response team to arrange patients’ transportation to and out of the facility. Filled request of medical records in/outside facilities, make copy of charts and films for patients. Communicated with nurses, doctors and supervisors. Contacted specialists’ offices to schedule consult of new onset.

1996-2000

Mass General Hospital, Patient Care Information Associate, Boston, MA

Pre-admitting over the phone and the entire Haitian-Creole speaking. Registered patient. Set-up patient in triage. Discharge or admit. Set-up rooms. Prepared charts. Contacted NICU team upon new admit and delivery of high risks labor. Followed Drs and RNs request as needed. Notified newborn’s pediatrician. Electronic transcribing of orders and manual transcribing of medications. Photo for newborns – required extreme patience. Monthly monitoring of expired medications and logged. Notary for Birth Certificate and discharge responsibilities.

1994-1996

EDUCATION:

Stratford Career Institute

Candidate of Certificate in Medical Office Assistant 2015

Cambridge College, Cambridge, MA

Candidate for Bachelor of Multidisciplinary Studies

Certificate of Mental Health Interpreter

Certificate of Medical Interpreter 2004

Wentworth Institute of Technology, Boston, MA

Candidate of Bachelor in Project Management

Associate in Engineering Technology 2007

Boston Career Institute

Certificate of Medical Assistant 2003

Certificate of Clinical Assistant

Certificate of Medical Billing and Coding

VOLUNTEER:

Member - Student Council at CRLS

Donor Ambassador - American Red Cross Biomedical Services

Front Desk Receptionist - National Braille Press

Night Desk Receptionist - Parish of St. Paul

Board Member - Cambridgeport Parents Teachers Organization

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