Customer Service Manager

***** ****** *****

Dale City, VA *****

703-***-**** Home

703-***-**** Mobile

*****@*******.***

Objective

Trevlyn Tyler

Summary of qualifications

Work experience

I am very interested in working with a team of professionals in a leadership role. I am well experienced with Windows, XP and NT. I am proficient with spreadsheets, data processing software and layout programs as well. I want to apply my experience as a leader and organizer to a "team effort" that is results driven.

I am self-motivated with the ability to motivate others in an environment that requires excellent verbal and written communication skills and multi-tasking. My creativity and ability to work as a team leader or member has proven to be an asset in accomplishing tasks and to achieving goals in an organized environment.

2008 – 2014

Marshalls / TJX Corporation

Assistant to District Manager

Woodbridge, VA

My role as assistant to the District Manager includes all aspects of management of 14 stores in Northern and Central Virginia as well as West Virginia and Eastern Maryland. I am responsible for over 700 associates, and 45 members of management in regard to Human Resources, and Payroll. I assisted with the opening of 3 new locations which produced more than $1,000,000 combined sales during the first week of operating. I organized district level meetings and training classes by creating multiple PowerPoint presentations; which were adopted by other Districts and the Regional Office for training purposes.

2006 – 2008

OmReizen.com

Office Manager/Travel Agent

Dale City, VA

Customer service is the largest portion of my responsibilities. I help clients select vacations, cruises, tours all around the globe. I am also responsible for the accounting, bookkeeping, invoicing, computer maintenance and web site maintenance.

1991 – 2001

BDT Graphics

Office Manager

Dale City, VA

I performed the duties of managing a small home based office for Graphic Designers. I use Windows 95,98, 2000, XP and NT. I was responsible for all accounting, network maintenance, billing, and customer relations. I also established and maintain Access databases, and on a daily basis, use Microsoft Office to create spreadsheets, documents, presentations and slide shows.

1988 – 1991

Jim Anderson Realty, Inc.

Office Manager

Honolulu, HI

Customer service, commercial and residential rentals, collections, and public relations were the areas where my communication skills were best utilized. I did regularly perform duties which required technical expertise and accounting knowledge. I was solely responsible for a/p, a/r, payroll, tax preparation and international financial transactions.

1985 – 1988

PAX Real Estate Company

Receptionist/Secretary

Honolulu, HI

In the capacity of receptionist, I was responsible for relaying phone messages, faxes, and mail for over 40 real estate agents. I answered a Merlin multi-line telephone system, typed, sent fax, and filed. Once I was promoted to secretary of the president, I was responsible for public relations with clients and the media, customer service and international financial transactions. An everyday on-going assignment was to prepare sales contracts and documents and other legal documents with the on staff attorneys.

1984

LaGrange Sr. High School

Lake Charles, LA

2008

Commonwealth of Virginia

Virginia Notary Public (2013 to Present)

Limited Lines License – Life and Health Insurance (080)

Limited Lines License – Property and Casualty Insurance (081)

I have volunteered in the Prince William School System and at the Prince William County Public Library in the computer Lab

I have volunteered my desktop publishing services to non-profit organizations in publishing flyers, newsletters, and church programs since 1993.

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