Customer Service Sales

MICHAEL J. GREYEZ

** ********* *****, ***************, *** YORK 10992

Cell: 917-***-**** E-Mail: *********@*****.***

PROFILE

Bachelor degree in Business Administration (MINOR: Social Media Marketing). A resourceful, motivated individual with proven academic and business experience, skilled at working independently or with a team, handling multiple projects to timely completion, interacting professionally with clients and peers, implementing procedures to improve productivity and ensuring quality results in all work, seeks a position that fully capitalizes on my education and experience.

ATTRIBUTES

PROVEN BUSINESS / ADMINISTRATIVE / CUSTOMER SERVICE SKILLS MULTI-TASKING TEAM PLAYER

CONSISTENT PRODUCER / QUICK TO LEARN EFFECTIVE COMMUNICATOR (oral and written)

ORGANIZED PLANNER / DECISION MAKER INTERACT PROFESSIONALLY AT ALL LEVELS

EDUCATION

St. Thomas Aquinas College, Sparkill, NY

BS Business Administration (MINOR: Social Media Marketing)…Graduated May 2015

Personally financed 35% of educational expenses

KEY COURSES: Business Strategies Cases…Business Statistics…Fundamentals of International Business…Principles of Managerial Finance…

Personal Financial Management…Principles of Microeconomics…Principles of Macroeconomics…Studies in Persuasion…Corporate Accounting…

Investment Analysis I…Quantitative Methods in Business and Social Studies…Speech Communication …Managerial Accounting…

Introduction to Mass Media…New Media Communications…Management Information Systems…Principles of Marketing…Computer Science…

Consumer Behavior…Social Media Marketing…Business Law I, II…Electronic Field Production

SOCIAL MEDIA SENIOR MARKETING PROJECT: Worked as team leader with a small group that worked closely with the Director of Social Media at the Palisades Center, West Nyack, NY to utilize Facebook and help increase traffic within the mall while helping to promote sales.

BUSINESS STRATEGIES SENIOR FINANCE PROJECT: Served as CFO / Financial Manager for Capstone Courier, a fictitious company that produced specialized software. Managed funds for manufacturing, floated bonds and priced stocks to be issued. Monitored cash balances and cash forecasts.

EMPLOYMENT EXPERIENCE

KIPLING, Woodbury Commons, Central Valley, NY 06/14 to Present

Stock Supervisor

• Supervise and schedule a crew of three, and ensure the warehouse is organized and all products are easily accessible.

• Monitor inventory levels and receive stock into the warehouse for this retailer of handbags and accessories.

• Ensure all safety procedures are strictly adhered to in compliance with company regulations.

• Utilize a POS system to track inventory levels; ensure timely restocking of products from the warehouse to the store.

TIME WARNER CABLE, INC. Newburgh, NY 05/13 to 04/14

Retention Agent

• Provided professional customer service to residential and commercial accounts that were terminating services.

• Reviewed existing cable TV or Internet services and recommended premium incentive solutions to retain customers.

• Handled complaints about rates or other issues and equitably resolved problems to the customer’s total satisfaction.

• Performed administrative functions including, billing adjustments, scheduling service calls and troubleshooting problems.

Update, maintain, and retrieve customer data through the use of company software.

BASS SHOES, INC. Woodbury Commons, Central Valley, NY 02/10 to 07/11

Lead Sales Associate

• Greeted customers and assisted with inquiries, selections and purchases at this retail shoe outlet store.

• Merchandised products for optimum consumer appeal; ensured all areas were neat and presentable to customers.

• Participated in opening and closing the store; handled daily cash deposits.

• Provided the highest level of courteous, efficient and responsive customer service.

Achieved and exceeded company sales goal.

SKILLS

MS Word; PowerPoint, Excel; Outlook; Social Media (Facebook, Instagram, Twitter); Conversational Spanish

PERSONAL

Motivated…Hard Working…Organized… Detail Minded…Reliable…Resourceful…Focused…Efficient…Animated

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