Business Analyst

SUMMARY

A customer oriented, multitask professional that possesses 3+ experience with emphasis on business analysis and software development. Expertise in working on business analysis, business process models, business flow diagrams and business requirement documents.

KNOWLEDGE AND SKILL AREAS

Strong knowledge of Software Development Life Cycle (SDLC) using Waterfall, Rational Unified Process (RUP) and Agile methodologies.

Excellent verbal and written communication skills, as well as listening skills, and the ability to interact professionally with a diverse group of executives, managers and subject matter experts.

Expertise in gathering, analyzing and documenting business requirements and developing Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).

Solid experience in understanding requirements from the business perspective and translating them into functional specifications and appropriate system requirement deliverables.

Excellent critical-thinking and communication skills to facilitate effective JAD and brainstorming sessions which drive thoughtful consideration from the session participants.

Experience in coordinating with business and IT across all phases of software development and developing interactive relationships between end users and development team.

Well-versed in creating wireframes using Axure and Visio for screen mock ups and collaborates with user experience specialists and developers to provide high value insights that influence design and solution decisions.

Solid experience in creating Requirements Traceability Matrix, addressing developer and QA team questions and participating in system testing.

Functions as a subject matter, process, and operational expert to support and coordinate User Acceptance Testing (UAT).

Strong presentation skills and ability to tailor presentations towards different functional areas of business.

Strong knowledge in Microsoft Word, Excel, Powerpoint, Microsoft Project and Microsoft Visio.

Experience with MS-SQL relational databases.

Knowledge of PMBOK.

Team player, energetic, result-oriented, multi-tasker and a fast learner.

Pharma, Life Sciences industry experience; knowledge of GxP requirements in particular 21 CFR Part 11 Compliance.

EDUCATION

Bachelor of Science in Biology, Kean University, Cum Laude, January 2006. Cumulative G.P.A: 3.5

Master of Science in Biotechnology, Kean University, January 2009. Cumulative GPA: 3.5

PROFESSIONAL EXPERIENCE

Dr. Reddy’s Laboratories (DRL), Princeton NJ 11/11- Current

Business Analyst, OTC Department

Project 1

Participated in requirement elicitation activities and contributed in finding business process solutions during the implementation of the quality management software PaxPro. The accomplished goal of this project was to transition from paper batch records to electronic records which has enabled DRL to manage their product lifecycle business process at a significantly lower cost and their products are released to the market faster with no errors.

Project 2

Currently involved in the implementation of the quality management software system TrackWise for DRL's product complaints department. It is a robust complaint management software system which helps the company manage and track complaints thereby achieving a number of important business goals such as earlier identification of potential consumer safety issues, compliance with good manufacturing practices (GMPs) and protection of brand reputation.

Duties performed in these projects are:

Collaborate in the planning, design, configuration, and deployment.

Elicit requirements using interviews, document analysis, surveys, site visits, business process descriptions, tasks and workflow analysis and create detailed functional specifications.

Participate in Joint Application Development (JAD) sessions by convening project sponsors, end-user representatives, development team members, subject matter experts, technical personnel, and different stakeholders to communicate their perspectives with each other, resolve any issues and come to consensus.

Work closely with end-users and technical team members to translate high-level business and user requirements into functional and design specifications using visual and data modeling techniques (e.g. activity diagrams, entity-relationship diagrams, etc.).

Act as an expert technical and scientific resource to software development staff in all phases of the development and implementation process.

Track and maintain any change enhancement using Share point, review change requests for quality and compliance and maintain the Change Management process documentation.

Data mining of databases and developing reports.

Engage with the quality assurance team to ensure they understand the business context for the technical requirements including reviewing with the QA staff the test scripts used for internal testing to ensure they represent a clear understanding of the functional requirements.

Reviewing the solution design to ensure it fulfills all of the requirements.

Participate in user research, usability and acceptance testing.

Prepare and deliver presentations for training.

Respond to help desk calls, and work closely with end-users to assist with use of the systems, problem resolution, and training/understanding of the system.

Provide operational and project management support as needed.

Dendreon, Morris Plains NJ 3/11-11/11

Project Coordinator, Clinical Research Department

Performed research to assist in development of project scope, define requirements and propose changes.

Organized review meetings with various stakeholders and assisted in preparing the Business Required Document.

Collected data, analyzed trends and created reports as requested.

Assisted project managers with development of effective presentations.

Pepsico, Valhalla NY 5/09-3/11

Lead Lab Technician/Inventory Coordinator, Hydration Department

Maintained daily logs and equipment record books and kept laboratory supplies ready by inventory stock, placing orders and verifying receipt.

Oversaw all ordering, receiving, storing inventory and issuance of laboratory supplies, chemicals and equipment and updated records to monitor department supply expenditures.

Resolved problems by examining and evaluating inventory data and implemented corrective actions.

Attended and participated in group and project meetings that involved supply chain process improvement and systems implementation projects.

Participated in design sessions and collaborated with the technical stakeholder group to explore technical feasibility and solution.

Kean University, Union NJ 9/07-12/08

Graduate Assistant, Academic Web Services Department

Managed schedules, coordinated program meetings and documented agendas and minutes.

Scheduled and participated in stakeholder decision meetings to determine if a project was approved.

Document, track and analyze project costs.

Assisted the Project Manager and technical team in monitoring project progress by tracking activity.

Provide project/task management support as required.

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