Technical Support Customer Service

Lester Washington

I'm a self starter full of ambition. Very driven with high expectations

Orange Park, FL 32065

**************@*****.*** - 904-***-****

To obtain employment that will allow me to utilize my skills and experiences to benefit my employment skills, and knowledge to benefit my future.

Authorized to work in the US for any employer

WORK EXPERIENCE

Telemarketer

MARKETING SQUAD - Rochester, NY - November 2012 to October 2014 Made and received phone calls in a high call volume atmosphere for veteran's assistance. My role was to connect and make follow-up calls to corporations, organizations and businesses for assistance with the veterans program.

Outbound Sales Representative

DIAL AMERICA - Rochester, NY - May 2011 to September 2012 In this position, my job was to sell basic and upgraded home phone service to existing and non-existing customers. I also assisted with technical support, trouble shooting and billing with this aspect of my job. My duties were to also reset passwords, create new/add accounts, update new/existing accounts while maintaining high standard of customer service.

Technical Support Representative

SUTHERLAND GLOBAL SERVICES INC - Rochester, NY - April 2009 to March 2011 Tech Support Agent was handling mostly inbound calls with some follow-up calling. The most important aspect of the job was technical support for cable T.V. In my technical support role I did trouble shooting for issues, I checked customer's status for our Scientific Atlanta Cable box. I assisted in coaxial cable set up, helped customers with D.V.R systems which included helping customers find the dynamic range for their area with one call resolution. I also did password reset. I directed customers with manual resets of passwords, assisted in billing, retention and presales for products, i.e. INTERNET & PHONE service. Scheduling Coordinator

CONSUMER DIRECTED SERVICES - Rochester, NY - February 2008 to March 2009 Assisted with transportation, personal care and scheduling appointments for Disabled Male Consumers. Occasionally accompanied consumers for appointments, maintained safe home and travel environment. Also functioned as Lead scheduling coordinator to ensure adequate staffing for associated group home settings. Mover/Packer/Loader

ATLAS VAN LINES - Rochester, NY - May 2006 to January 2008 My duties included inventory, packing, loading and moving 70 ft. units abroad. Duties also include interacting with numerous customers, interpersonal skills and resolving customer issues. G.E.D. Facilitator

CATHOLIC FAMILY LEARNING CENTER - September 2002 to May 2005 I lead classes which assisted adults in achieving their G.E.D through a comprehensive study program. EDUCATION

Completed G.E.D

Rochester, NY

1996 to 1996

Monroe Community College

1993 to 1995

East High School - Rochester, NY

1986 to 1990

CERTIFICATIONS

Certified Teacher's Assistant

February 2008 to Present

Certified Floor analyst

January 2005 to Present

Certified Plumbers Assistant

August 2007 to Present

Crew Chief (Water Proofing Basement)

2000 to 2002

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