Customer Service Administrative Assistant

*** ******* ***., ***. ***

Santa Monica, CA *****

Phone 310-***-****

***********@*****.***

Marysol Cruz

Objective

Seeking an opportunity to contribute my skills to the success and growth of a productive company as well as enhancing my personal and career development.

Work experience

5/05-present Willoughby and Associates Culver City, CA

Administrative Assistant

Welcomes guests and clients by greeting them in person or on the telephone; answering or directing inquiries.

Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating case preparation.

Conserves attorneys time by reading, researching, reviewing, verifying, and routing correspondence, reports and legal documents; drafting letters and documents; collecting and analyzing information; initiating telecommunications; organizing client conferences, and attorney meetings; scheduling couriers, court reporters, expert witnesses, and other special functions; coordinating preparation of charts, graphs, and other courtroom visuals; preparing expense reports.

Maintains attorney calendar by planning and scheduling conferences, teleconferences, dispositions, and travel; recording and monitoring court appearance dates, pleadings, and filing requirements; monitoring evidence-gathering; anticipating changes in litigation or transaction preparation requirements.

Represents attorney by communicating and obtaining information; following-up on delegated assignments; knowing when to act and when to refer matters to attorney.

Generates revenues by documenting and inputting attorney billable time and reimbursable expenses; preparing invoices; tracking payments.

Maintains client confidence by keeping client/attorney information confidential.

Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions; maintaining transcripts; documenting and maintaining evidence.

Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.

Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

9/04-4/05 Papa John’s Pizzeria Westwood, CA

Insider

Extensive phone usage

Handle cash register

Taking orders on phone and in person

Making pizzas

Stocking of inventory

9/01 – 3/02 Collection Company of America N. Hollywood, CA

Collection Agent

Extensive phone usage

Collect payments

Follow up on customers balance

Skip tracing

Translating (Spanish) calls

Data entry

Customer service

1/99 - 11/99 Urban Outfitters Santa Monica, CA

Sales Associate/Closing Team Leader

In charge of closing team

Make sure store is presentable

Troubleshooting

Handle cash register

Inventory

Balancing registers

9/98 - 11/98 Center Sanaii Animal Hospital Venice, CA

Receptionist

Schedule and confirm appointments

Handle incoming and outgoing patients

Phones

Customer service

Make and prepare patients files

Filing clerk

Education

2006 Los Angeles Community College

Legal Secretary Course

Certificate

1992 - 1996 Santa Monica High School

General Education

Diploma

1996 Culver City Beauty College

Cosmetology

1600 hours completed

Graduated

Languages and other skills

Notary Public, can read, write, speak, and understand English and Spanish with high degree of efficiency. Have knowledge of Microsoft Word, Windows, Internet, and other private programs.

References

Upon request

Contact this candidate