Customer Service Assistant

Allison Watkins

CNA/MED TECH

Richmond, VA

****.**********@*****.*** - 804-***-****

I am certified nursing assistant and customer service representative with 9 years of experience, seeking a great opportunity in a professional organization where I can apply my best clinical skills.I also have achieved great customer service skills in a call center in office type of environment. Personal Summary:

Excellent clinical, customer service and communication skills. Ability to quickly learn new concepts and skills.

Knowledge of medical terminology and infection control standards. Knowledge of age specific developmental factors specific to adult and geriatric residents. Excellent verbal and writing skills.

Also use my skills, energy, enthusiasm and education to become a better health care professional. Authorized to work in the US for any employer

WORK EXPERIENCE

Home Health Aide/CNA

Home Recovery- HomeAid, Inc.(PRN) - Richmond, VA - August 2015 to Present Responsibilities

Assisting patient in there home with any daily needs according to plan of care. prior authorization representative/ Pharmacy help desk Minacs - Richmond, VA - October 2014 to August 2015 Responsibilities

assists members, doctors offices, pharmacist with prior authorization For medications also assisted pharmacy with help with any claims.

Certified Nurse Assistant/Med Tech

Emeritus - Richmond, VA - July 2013 to August 2014 Responsibilities

Assisted patients with ADLs.

Certified Nursing Assistant

Always Best Care (PRN) - Glen Allen, VA - February 2011 to September 2013 My duty for this job is to go to patient home and assistant they with adl's. Home Health Aide

Hospice of Virginia - January 2010 to January 2011 Worked and cared for the terminal ill patients.

Keep them clean and comfortable. And helping family's cope with death. Certified Nursing Assistant

Family Care (PRN) - November 2009 to November 2010 Performed ADL's for the patients and prepare meals, with light house cleaning.

Certified Nursing Assistant

Hanover Health Care - November 2008 to November 2009 Performed ADL's for the patients and prepared light house cleaning, and meal preparation. Certified Nursing Assistant

Westport Health Care and Rehab Center - March 2008 to November 2008 Performed ADL's for the patients and prepared light house cleaning, and meal preparation Certified Nursing Assistant

Parham Health Care - December 2006 to March 2008

Performed ADL's for the patients and prepared light house cleaning, and meal preparation. Patient charting. EDUCATION

J. Sergeant Reynolds College

SKILLS

Data entry /health claims/ HMO / PPO Plans/ CPT or ICD coding. (2 years) CERTIFICATIONS

Certified nursing assistant

October 2013 to October 2015

Register medication aide

August 2015 to August 2016

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