Customer Service Accounting

Seda Mehrabyan

**** ***** ****, ****** *******, California 95621 916-***-****

PROFESSIONAL OBJECTIVE

Position where accounting and bookkeeping experience and accomplishments may be most effectively applied. Seeking employment affording opportunities for continuing professional challenge and personal growth.

OVERVIEW

• Career in accounting, bookkeeping and office administration reflects record of steadily increasing accountability, challenge and recognition. Demonstrated expertise in standard accounting principles and procedures, preparation of month and year-end closing and financial statements, financial data analysis, payroll preparation. Maintain accounting ledgers. Bachelor of Science. Fluent in English, Armenian, Russian and Ukranian. Proficient in Word, Excel, Quickbooks Pro. 10-key by touch. Cheerful self-starter. Highly self-directed.

EXPERIENCE

Customer Service Associate/Accounting Clerk. WalMart Corp., Citrus Heights, CA.

11/06 - Present

• Customer Service (five years). Resolve credit card and other financial transactions.

• Issue returns. Cash customer checks. Issue worldwide wire transfers, money orders, credit cards. Process bill and credit card payments.

• Answer high volume telephones. Respond to inquiries. Explain company policies.

• As company/customer liaison, provided extensive service and follow-through.

• Accounting (three years). Counted, balanced and prepared presets for 46 registers.

• Researched and resolved register overs and shorts.

• Logged cash in and out of the system.

• Balanced the room. Produced several reports, including: suspended transaction, credit card, gift card, tax exempt, check register over/short and wire transfer reports. Produced and finalized management reports.

• Reported cash discrepancies to store manager and Loss Prevention Department.

• Filed and archived financial data.

Cashier. Target Corp., Sacramento, CA. 07/03 – 01/07

• Operated cash registers. Handled large sums of cash, checks and credit card drafts.

• As employer/customer liaison, provided extensive service and follow-through.

• Recognized by supervisors and peers for exemplary performance.

Teller. Golden One Credit Union, Sacramento, CA. 12/05 – 06/06

• Processed/audited deposits, withdrawals, transfers and payments.

• Issued money orders, cashiers and travelers checks, savings bonds, wire transfers.

Data Input/Bookkeeping/General Office. Deseret Industries, Sacramento, CA. 01/00 – 03/03

• Used computers to produce correspondence, forms and reports. Input sales data. Maintained confidential records, files and logs.

• Researched, justified and corrected sales clerk errors.

• Computed and produced payroll for 130 personnel.

• Balanced seven cash drawers and change fund. Prepared bank deposits.

• Customer service award.

Teacher. Lepsiuse's High School, Armenia. 09/85 - -2/99.

• Prepared curricula. Conducted high school math classes. Tutored students; prepared them for university exams. Counseled on areas requiring improvement.

• Supervised teachers. Designed special programs for both students and teachers.

• Met with parents to discuss their child's performance and behavior.

EDUCATION

• American River College, Sacramento, CA. Paraprofessional Accountant Certificate. Computer and ESL course work.

• University of Hh. Abovyan Yerevan, Armenia. Bachelor of Science and Teaching Credential, 1985. Graduate studies in Language, Literature and Mathematics.

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