Service Customer

D

wayne Robinson Field Engineer

Visionary ~ Results-Driven ~ Team Player

Accomplished technical support manager with 14 years experience in operations and customer care. Expert in electronics, imaging, and computers. Extensive project management experience, including project planning, scheduling, implementation, risk management and completion. Proficient in creating financial reports and contract negotiations. Team player with a reputation for achieving superior results in a highly competitive market by combining analytical abilities with leadership skills to enact change, maximize team synergies, and exceed organizational goals.

Areas of Expertise include:

Project Management

Profit-and-Loss

Contract Negotiations

Electronics

Imaging

Computers

Planning

Scheduling

Risk Management

Experience & Notable Contributions

NORITSU AMERICA CORPORATION Aug 2003 - Present

A company that manufactures sells, distributes, and repairs equipment for clients that include Costco USA, Rite Aid Pharmacy, Codonics Health Imaging, Oki Data, Carl Zeiss Medical, Nidek Medical, Marco Medical, and all Cruise lines

TECHNICAL DISTRICT SUPERVISOR Atlanta, GA Apr 2008 - Present

Supervise projects, track finances, analyze success rates, create insightful reports, and train/mentor staff. Success in these endeavors has resulted in millions of dollars of service contracts being secured

Key Accomplishments:

Analyze equipment and service performance, find ways to drive innovation in pursuit of excellent customer service

Oversee invoicing, billing, and credits; resolve billing disputes

Track profitability, find and implement strategic initiatives to improve bottom line

Ensure adherence to service level agreements (SLAs)

Coordinate service projects, gain efficiencies by tying customer systems into Noritsu

Promptly address customer concerns and resolve conflicts

SENIOR technical Engineer Buena Park, CA Aug 2003 - Apr 2008

Installed and maintained equipment to client's satisfaction throughout a service area that consisted of South Florida, the Caribbean, Central America, South America, and Europe.

Key Accomplishments:

Installed, repaired and maintained analog and digital photo & medical imaging equipment

Gathered data and wrote technical reports

Interacted with customers on a daily basis and resolved all issues in an efficient manner

Ensured that all administrative and technical deadlines were met

Performed operator and technical training in English and Spanish

Analyzed schematic diagrams and data flow charts

Repaired damaged AC/DC equipment to service specs

Troubleshooting network related issues

Education

BACHELOR'S DEGREE, BUSINESS ADMINISTRATION, BSBA

DeVry University Decatur, Georgia

Honor Student

ASSOCIATES DEGREE, COMPUTER SCIENCE TECHNOLOGY

DeVry University Long Island City, New York

Graduated with honors

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