Customer Service Front Desk

Name: Janell Solis

SSN:

Mailing Address: ***** Camp creek Trail

San Antonio, Texas 78245

Home Phone Number: 210-***-****

Work Phone Number: 210-***-****

Email Address: *****.******@*****.***

OBJECTIVE: To contribute developed customer relations and administrative skills to challenging position.

SUMMARY:

Highly accomplished professional with diverse experience.Exceptionally organized and disciplined, posses well developed interpersonal skills, function well in high stress atmosphere. High developed interpersonal skill, data entry, with technical proficiency in various computer programs such as Microsoft Programs Word, Excel, Outlook, and Power Point, with a typing proficiency of over 60 WPM.

EXPERIENCE;

February 2011 to June 2012

Customer Service Representative/ Front Desk

802 FSS/FSVL, Lackland AFB, TX 78236

Rudy Valdez, 210-***-****, Guest Services Manager

Responsible to cover 24-hour front desk operation for 264 guest rooms to include Visiting Officer Quarters, Visiting Airman Quarters, and Distinguished Visitor Suites, located at the Kelly Field Annex. Implement/Enforce Air Force Lodging Standards. Assists the Lodging Manager in providing quality lodging services and, assists in the occupancy practices, and general maintenance procedures.Conducts on - the - job training instruction, responsible for the Sundry Store operations. Diligently handles any guest complaints and works to resolve facility discrepancies.Train new employees in lodging touch system for front desk operations.

July 2008 to February 2011

Customer Service Representative/Reservationists

802 FSS/FSVL, Lackland AFB, TX 78236

Luisa Ramona, 210-***-****-Assistant Guest ServicesManager

Responsible to cover all shifts in order to operate a 24 hour central reservation center, and a sundry store for the largest lodging operation in the air force, responsible for the constant control of occupancy and the best and most aggressive use of on base lodging rooms on a daily basis. Oversee the daily activity in the use of off base Contract Quarters. Covered front desk whenever needed and was responsible for correct accountability of all funds.

FORMAL EDUCATION:

HS Diploma, General Studies, WEST CAMPUS HIGHSchool, TX, Graduate 2007

LICENSES/CERTIFICATIONS:

Lodging Touch System (LTS) Property management course

Customer service training

Certified funds handling

Anti terrorism trained

Sexual harassment trained

July 2012 to August 2014

Toyota (Aerotek)

Production Team Member

August 2014 to Present

Chase

Customer Service Rep.

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