Customer Service Representative

Jose V. Bonilla

***** ******** **.

Houston, TX *7039

Phone: 832-***-****

***********.*@*****.***

Summary: O rganized, independent worker with strong time management skills, excellent customer service, organizational, communication, multitasking, detail work orientation and computer skills, ready to assist your company reach its' goals.

Highlights:

•

Highly responsible and reliable

• Food safety understanding

•

Point of Sale (POS) system operation

• Receptionist

• Exceptional interpersonal skills • Customer Service

• Work well under pressure • English & Spanish

Work Experience:

Chops Steakhouse 06/2014 to 11/2014

Head Line Cook, Quality Control Analyst

• Maintained knowledge of current menu items, garnished, ingredients and preparation methods

• Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

• Monitored packing, code dating, and labeling of product to reduce customer returns and prevent production errors

• Ensured products met required standards through inspections of raw materials and finished products

• Validated and monitored machine operation used within department including thermometers, weight scales, microscopes, and material handling equipment. M. C. B. Multi Services 04/2012 to 11/2014

Customer Service Representative / Cell Phone Sales

• File and organize documents in folders.

• Answer phones, mail and receive correspondence.

• Sell merchandise in store, such as cell phones, accessories and money transfer services. Education:

Mater Academy East Charter High

H igh School Diploma 3.7 GPA

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