Training Manager

JENNY RODRIGUEZ

440-***-**** ***********@******.***

Professional Summary

Health Care Professional

Epic Instructional Designer

Epic Instructional Designer with over 5 years of Epic Implementations. My clinical

background, adult education training and information technology education contribute to my

expertise in EMR Implementations. My go-live and classroom training

experience has prepared me for specific workflow situations to focus training on common

Go-Live issues and reinforce them to the trainees. I am currently looking to secure an Epic

Position to utilize these skills.

Education and Training

Remington College - Cleveland, OH

Bachelor of Arts, Organizational Management 3/2014

University of Phoenix, Phoenix, AZ 11/2011

Associates in Health Care Administration

Ohio Business College, Sheffield, OH 1/2009

Certificate in Medical Assisting

Skill Highlights

Relationship and team building

Staff training and development

Project tracking

MS Visio, MS office,

Professional Experience

Epic Cadence Instructional Designer,

USFH /TGH Tampa, FL 4/2015 – Present

MST build for Cadence

Curriculum development for 2014 training version

Provided support for clinical dress rehearsal pre-go live.

Provided elbow support for physicians, nurses and administrative users.

Created Epic Tip sheets for workflow specific instructions.

Created outlines for lessons plans for accurate focused training.

Facilitated Epic training sessions in additional modules.

Class room training forn10-20 eu per class

Ran test scripts in TST

Community Connect Project

Epic Clinical Support Desk Analyst,

St. Luke’s Houston, TX 4/2014 – Present

Responsible for working with all end users to identify and resolve EHR related issues.

Triage non-EHR calls by opening a Cherwell ticket and assigning it to proper team member.

Function as a technical consultant to the health system and maintain high service levels. Participate in system wide initiatives to improve efficiency and reach institutional goals and objectives.

Provide technical support to users and also work with other analyst to solve epic problems.

Supervise the work queue for evening shifts.

Reset Active Directory passwords.

Support all Epic modules

Remote in and assist end users with epic work flow issues.

Conducted pilot training for my chart.

Help desk for Mychart admin and also eu training

Classroom training for clinical and administrative end users.

Epic Cadence Trainer, Consultant

Alegent Creighton Health Omaha, NE 1/2014-4/2014

Provided support for clinical dress rehearsal pre-go live.

Provided elbow support for physicians, nurses and administrative users.

Created Epic Tip sheets for workflow specific instructions.

Created outlines for lessons plans for accurate focused training.

Facilitated Epic training sessions in additional modules.

Epic Training Manager/Cadence Instructional Designer

Mercy Medical Center Baltimore, MD 12/2012-6/2013

Designed and created custom Epic project marketing material.

Determined the type of curriculum delivery (for example, instructor-led classes, E -learning, or a combination of lesson types)

Ensured all users are properly trained prior to gaining access to the production environment, which might include developing a certification program.

Evaluated training materials prepared by instructors. Reviewed projects to assure compliance with federal regulations, departmental guidelines or funding requirements. Reported project status to appropriate personnel.

Performed research to collect, analyzed and presented substantive information for training projects.

Developed, evaluated and implemented policies or procedures to ensure completion of the projects. Acted as liaison between departments or agencies to facilitate workflow.

Responsible for building, maintaining, and testing MST for Cadence.

Created the Credentialing Program for trainers Post Go-Live Plan for New Hire Training Presented training demonstrations at The Workflow Walk Through pilot training.

Epic Asap Trainer/Go live specialist

Yale New Haven, CT 09/2012-12/2012

Provided support for clinical dress rehearsal pre-go live.

Provided elbow support for physicians, nurses and administrative users.

Created outlines for lessons plans for accurate focused training.

Class Room training with over 10-15 end users.

Conducted one-on-one tutoring for new users.

Assisted in the development of educational tools relating to new Electronic medical records system, systems updates and also organizational changes.

Assisted Principal Trainers in creating or editing curriculum to meet the needs of end users.

Worked with other educators, System Analysts, Information Technology colleagues, and Subject Matter Experts in ensuring delivery of effective, accurate training to clinical and business professionals.

Epic Principle Trainer ASAP 5/2012-9/2012

New Hanover Regional Wilmington, NC

Provided training to credentialed trainers provided one-on-one training for Inpatient physicians.

Built smart tools, smart text, smart links, and smart phrases in POC and PRD Instructed

Note writer lab / course for Physicians Instructed and facilitated Dragon training courses for physicians also assisted in playground environment to ensure an understanding of each position and work flows.

Designed and created daily lesson plans for activities.

Develop and maintain clear, understandable documentation to describe program development and modification as well as troubleshooting. Updates system and support documentation as necessary to reflect changes to programs, solutions, reports and interfaces.

MST build and curriculum designed around organizations workflows.

Medical Office Clinical Manager 6/2009- 3/2012

Mercy Health Partners Lorain, OH

Day to day activities included guiding the Client Team Lead as well successfully completing assigned tasks and technical resources, and sharing prior build and implementation experience.

Guided the hospital employees on best practices to ensure a successful Implementation.

Exercised a high degree of initiative, judgment, discretion and decision-making to achieve organizational objectives related to the practices.

Carefully selected, developed and retained qualified staff.

Accurately recorded and reported test results according to established procedures.

Evaluated patient care procedural changes for effectiveness.

Analyzed situations accurately and take effective action in a go-live environment using Epic Care/Cadence/Prelude/ Ambulatory 2010 version implementation with the hospital and off site clinics.

Organized work, delegated assignments and achieved goals and objectives.

Medical Office Clinical Manager 10/2006- 6/2009

Lake Erie Surgical Associates Lorain, OH

Reported to hospital administrator.

Assisted physician in exam rooms.

Maintained all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)

Scheduled patients for surgical procedures/ managed surgical schedule.

Coded surgical procedures/preauthorization per insurance needs.

Hired staff.

Payroll and time/book keeping.

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