CYNTHIA SMITH

Cell - 720-***-**** acrr93@r.postjobfree.com

MANAGEMENT

Customer Service/Logistic Operations

A successful leader and team builder who fosters positive associate/vendor/customer relations.

Customer service provided for all delivery/accuracy related issues for K-Mart stores serviced from our distribution center (73 at time of closure)

Carrier relations management - point of contact for scheduling, dispatch, delivery delays and/or problem resolution between carriers and stores

Corporate wide People Skills Trainer - 2006

Demonstrated ability to motivate staff to maximum productivity and control costs through the most effective use of resources.

Carrier detention charges reduced by 63.5% in 2014 (year over year savings of $24,500)

Intricate part of combining 3 business units under one roof – 08/2014

Elimination of a hostler contract @ $113,000 savings/year

Established and maintained yard locations for each business unit

Developed procedural SOP’s for inbound loads containing multi-unit freight

An accomplished, success driven leader with a proven track-record of hands-on experience managing operations, resources and staff.

Assigned as interim General Manager of Distribution Center – 1/06-4/06 & 6/07-10/07

Most improved of 10 units in 2013 – 7.92% improvement in transportation goals

Established/ chaired Associate Recognition Committee and chaired Safety Committee

Strengths – Highly effective communication skills / Problem resolution / Hiring, development & mentoring of staff / Budgets / Process improvements / Ability to muli-task/ Detail oriented, organized and thorough / Exemplary attendance / High personal work ethic

CAREER SUMMARY

~Sears Holdings Corp/K-Mart Distribution, Brighton, Colorado~

Transportation Manager - 12/2009 – 6/2015

Operations Manager - 3/2001 - 12/2009

Department Manager - 11/2000 - 3/2001

Department Supervisor - 3/1999 - 11/2000

General Warehouse Associate - 5/1997 - 3/1999

EDUCATION

High School Diploma, Richland Center High School, Wisconsin

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