Vice President Product Manager & Business Consultant

Vice President Product Manager & Business Consultant

PROFESSIONAL PROFILE

Extensive experience in managing complex business processes with operational efficiency and cost reduction, strategic planning and execution. A profit-minded with the ability to work across multiple organizational lines and implement sound recommendations for successful outcomes. Additional areas of expertise include:

Process Design • Management of Multi-Million Dollar Business Unit • New Product Development & Launch • Change Champion • Operation Risk Management • Portfolio Project Management • Quantitative Analysis in Risk Evaluation & Assessment • Productivity & Efficiency Improvement

PERFORMANCE HIGHLIGHTS

Implemented Line of Business Portal which automated the work assignment, reduced turnaround time by 33% and eliminated $4.5 – $5 million in annual operational cost.

Developed multiple Quality Assurance teams and hired over 500 staff to audit Underwriting work streams to ensure it is compliant with Federal Government Programs. Results improved product quality from 86% to 97% in six month.

Automated and streamlined Production Unit which eliminated 75% unit cost, reducing FTE count by 35%, and increase production by 110%.

Lead and defined the strategic plan of the organization vision and objective by providing recommendation for improvement of process modification and system changes.

PROFESSIONAL EXPERIENCE

Bank of America, Los Angeles, California (March 2001- June 2015)

VP. Agile Product Manager, Mortgage Servicing Toxic Assets (Foreclosure, Modification, Short Sales) (2014-2015)

Manage multiple projects with a $1+ million budget and cross functional offshore team of 17+ engineers, developers, business and Quality Assurance analysts to develop unit workflow. Responsible for product planning, creating, testing and deploying throughout the product and systems development life cycle. Work with line of business senior management and executive to help evaluate the business need, define requirement and establish feature acceptance criteria.

Worked within a large PMO which was responsible for over $32+ million project portfolio.

Achieved over $3.5 million in annual savings by launching a new brand platform.

Managed new product and services life cycle from strategic planning to execution.

Translated strategic differentiators into innovative and detailed product requirements.

Consolidated the individual silos of multiple business units to create an audit trail of all loans in the pipeline.

Led the project team in an agile environment and conducted daily scrum meetings.

Conducted business reviews to evaluate current and future states to standardize the business processes across business units.

VP. Senior Operations Consultant, Mortgage Servicing Toxic Assets (Foreclosure, Modification, Short Sales) (2010-2014)

Lead in the design, development and implementation of complex products, systems and services in an operations environment. Coordinate policy and procedural changes and project plans including cost and resource estimates. Consult with senior management and executives in evaluating current methods and developing strategies to implement changes and improvements brought about by the project.

Streamlined end-to-end process for Line of Business and Vendors Quality Review Fails; results eliminated 85% of the backlog.

Reconciled Vendor Invoices which identified over $1.2 million in overpaid charges.

Defined and developed business Quality Assurance processes by creating mappings of the workflows and working with the users to create user stores.

Successfully implemented Flood Tracking System and the Centralized Flood Team to ensure that Flood Notices are sent to borrowers and that acknowledgment is received resulting in a success rate exceeding 97%. This eliminated possible monetary penalties/sanctions and reputational risk to the bank.

AVP. Business Controls, Reporting & Analytics, Background Screening Investigation (2001-2010)

Review and analyze trends in current volume distribution and recommend strategies for forecasting and capacity calculating. Participate in analyses to support various Lean and Six Sigma improvement efforts, including identification of new/revised metrics required to support management of the business areas.

Developed an Executive Dashboard and cost per case metrics to monitor department KPIs and efficiency of the organization.

Designed, developed and maintained Quality Assurance database and implemented statistical process controls to monitor the quality. Results improved product quality by 18%.

EDUCATION AND PROFESSIONAL TRAINING

Executive Master of Business Administration (EMBA), Graduation scheduled 2015 Fall (course work to be completed November 20, 2015)

Pepperdine University, Malibu, California

Bachelor of Arts in Economics (2008)

California State University, Los Angeles

Project Management Professional Certification (PMP)

Certificate in Six Sigma Green Belt

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