Customer Service Sales

Khiry Hosein

*** ******** ********, ***** **** Beach, FL 33411

Cell: 561-***-**** – email: ***********@*****.***

Seeking a position in customer service/working with retail where my developed interpersonal skills, having dealt with a diversity of professionals, clients, and staff members will be extended. Also, where my extensive experience working with other individuals and the community will be further developed and utilized.

Exceptional multi tasker. Customer service skills, possess exceptional ability to resolve complex issues and win customer loyalty. Excellent communication skills, compelling leadership skills and organizational skills. Adept at cashiering and reconciling cash. Self-motivated; able to set effective priorities to achieve immediate and long term goals and meet operational deadlines. Function well independently, and as a team member. Computer and Internet literate. Thorough knowledge of Microsoft Office including: Microsoft Word, Excel, and PowerPoint.

Professional Highlights

Established track record of exceptional sales results.

Successfully co-managed a sales team who consistently ranked top in our district month to month.

Named "Employee of the Month" in [December 2013]

Named "Employee of the Month" in [June 2013]

Top 10 store in the country in the month of [June 2013]

Employment History

August 2014 to November 2014

Jared the Galleria of Jewelry – Timepiece Ambassador

Share product knowledge with customers while making personal recommendations.

Demonstrate that customers come first by serving them with a sense of urgency.

Work as a team member to provide the highest level of service to customers.

Verify that all merchandising standards were maintained on a daily basis.

Contacted new and existing customers to discuss how their needs could be met through specific products and services.

Created sales contacts with on- and off-premise accounts.

Met existing customers to review current services and expand sales opportunities.

January 2012 to August 2015

Best Buy Mobile – Sales Lead

Assist Store Manager in training store staff in all aspects of their job responsibilities including customer service and selling.

Set up monthly meetings with employees to show progress and go over expectations.

Supervise Sales Consultants including planning, organizing, and delegating tasks to and following up to ensure proper completion in the Store Managers absence.

Completed at least ten on floor coaching and trainings a day.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Built relationships with customers and the community to promote long term business growth.

January 2012 to October 2012

Prestige Calling Group – Data Entry Lead

Enter new data into our system to be used for clients.

Train and oversee new employees in the data entry department.

May 2011 to November 2011

Crush Ads – Customer Service Rep

Worked in customer service computers using a dialer system.

Worked on different campaigns ranging from selling home security systems to tax debt help to gathering people for a class action lawsuit.

Trained and overlooked employees and handled customer complaint calls.

March 2010 to February 2011

Macy’s – Sales Support

Assisting customers with merchandise handling and questions.

Preparing shipments, tracking shipments, verifying receipt of shipments, assembling shipping cartons, and floor verification.

Set up planogram and sales displays for all occasions.

Education

High School Diploma - 2007

Royal Palm Beach Community High

Royal Palm Beach, FL

Clark Atlanta University

Atlanta, GA

Additional Information

I do a lot of freelance work with a promotion company in different clubs. I have maintained the VIP guest sections and have done promotional work. Whether I’m utilizing social media outlets such as Instagram and Facebook or out in the streets and other events handing fliers.

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