Sales Customer Service

FARIA BUKHARI

**** ** * ***** * l vd #***** Fr i s co, TX 75034 s f a r i a b@l i ve . com (M) ( 214 ) 394 - 2576 EDUCATION

Texas A&M Commerce – Commerce, TX

2012

Bachelor of Applied Arts & Science in Business Administration. SKILLS

Microsoft Office Suite Quickbooks

Peachtree Account Management

Sales Operations Business Development

Marketing Strategies Powerful Negotiator

Management Team Leadership

Customer Service Sales Process

PROFESSIONAL EXPERIENCE

CLIENT OPERATIONS/BUSINESS DEVELOPMENT 2013 -

Present

OCTAL PETROCHEMICALS LLC – PLANO, TX

• Serve as a liaison between the VP of Sales, U.S. Sales Managers to support a global client base.

• Execute administration correspondences, weekly logistical reports and order requests of over 40 clients in ballpark range of $1 million dollar portfolios.

• Initiate smooth startup process for new prospects and tend to new customer inquiries.

• Plan and produce weekly orders and coordinate the production pipeline for a new startup plant.

• Address client’s needs and build financial plans while striving to outperform and exceed prior profitability and revenues.

• Ensure account plans align with client objectives in order to build strong relationships and exceed client’s expectations.

• Keep up to date with client’s business performance to identify growth, up-sell, cross-sell, and new business opportunities.

• Monitor account performance to proactively identify situations that require rapid problem solving, allocation of resources followed by a summary of corrective action. SUPPLY SALES MANAGER 2009 -

2013

NEVILL DOCUMENT SOLUTIONS (A KYOCERA SUBSIDIARY) – IRVING, TX

• Processed orders on all-inclusive contracts and target Purchasing Managers/C-Level Clients, Office Managers to address budget comparison with us as their supplier.

• Researched competitive markets, OEM and After Market supplier negotiations, online vendors, and corporate discounts to provide the most confident pricing.

• Negotiated pricing, generated invoices, purchase orders, and provided ongoing customer service on issues while maintaining a business friendly professional relationship.

• Provided daily technical support for our Managed Print Services program and provide end user training on devices or functionality as required.

• Researched competitive markets, OEM and after-market supplier negotiations, online vendors, and corporate discounts in order to provide the most confident pricing in the industry.

• Increased revenue stream from $4K-6K to a consistent $25K, which resulted in $8,500-12,000 in gross profits.

• Managed a team located in 5 different office locations within 2 years of employment and increased revenues to $80K per month.

ACCOUNT SPECIALIST/COLLECTIONS COORDINATOR 2006 -

2008

TITAN COMMUNICATIONS – RICHARDSON, TX

• Created monthly reports on customer feedback, needs, and future sales objectives.

• Reconciled accounts, matched books, isolated differences in numbers, received payments, applied credits, returns, analyzed customer payment history, area of loss.

• Organized collection methods to clear aged A/R of 2 million. Addressed a complexity of issues requiring immediate attention and resolved.

• Provided assistance for all on-going projects to speedy development and sales including branding, ordering inventory and pricing tables.

EXECUTIVE ADMINISTRATIVE ASSISTANT TO CEO 2001 -

2005

OBLIO TELECOM, INC. – RICHARDSON, TX

• Coordinated and hosted successful conferences, and worked to organize yearly seminars by producing, brochures, travel arrangements, invitation lists.

• Developed and prepared various reports, forms and packages as directed.

• Conducted routine office managerial duties, supply re-orders and vendor research.

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