Customer Service Document Control
Resume:
LISA NICOLAISEN
Sunnyvale, California *****
Phone: 408-***-****
Email: **************@*****.***
www.linkedin.com/in/lisanicolaisen
WORK EXPERIENCE:
Cypress Semiconductor San Jose, California
Business Analyst – Documentation, Sr. – 2014 – July,2015 Document Control Analyst, Sr. – May 2004 – 2014
o Acts as a liaison between internal / external customers and internal Information Technology (IT) Department by analyzing complex business problems to be solved with automated systems. o Prepares and maintains business analysis and requirement documents to align with system changes. o Acts as consultant within engineering departments and business groups to re-engineer technical processes for greater efficiency.
o Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
o Works with internal and external user groups to provide training, resolve questions, assess user needs, and recommend changes.
o Communicates automation needs, defects, bug reports, and test results to IT, driving completion of system automation, enhancements, and defect fixes.
o As Subject Matter Expert (SME) for all document control systems, created andmaintains online and instructor-led courses for said systems.
Document Control Analyst, May, 2000 to May 2004
Document Control Specialist – Lead, May 1997 to May 2000 o Analyze, document, and implement Document Control Projects o Subject Matter Expert (SME) for all document Control systems. o Develop business analysis and requirements documents for Document Control automated systems. o Coordinate and manage implementation team
o Work cooperativelywith IT Department to design and develop automated systems o Assist Document Control team with problem solving and customer service issues o Contribute to the implementation of the standardization of customer facing document o Provide customer service to all Cypress spec users on the use of Engineering Change Notice (ECN) and spec systems
o Quality check all internal and external customer specs to assure conformance to company and ISO standard o Perform all aspects of document generation, processing and completion o Document archiving.
Certified Personnel - Telecom Solutions, San Jose, California Word Processor/Graphics Operator, 08/96 - 04/97
o Typed specs, documentation, correspondence
o Created/illustrated pictures of boards/computer parts to insert into specs o Assisted Engineers with all areas of administration Cornish & Carey Commercial, Palo Alto, California
Senior Word Processor, 04/90 - 09/94
o Proofread and edited documents, achieving a higher standard of professionalism o Acted as trainer for new administrative staff
o Performed as Database Administrator
o Provided customer service to sales representatives and corporate clients. Hewlett-Packard, Various California locations (temporary/floater), 6/87 - 4/90 Administrative Secretary/Word Processor/Graphic Artist/Customer Service EDUCATION:
Sawyer College, San Jose - graduated with honors 1996 - Associates Foothill College, Los Altos Hills
DeAnza College, Cupertino
West Valley College
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