Customer Service Medical Assistant

Ariela M. Olivero Tavarez

**-** ****** ***. ********* NY 11385- cell: 347-***-**** –******.*******@*******.***

Career Objective: To obtain a position in the medical field where my understanding of patient and costumer care will help the operations of a healthcare facility.

Summary of Skills: ● Ability to work individually and inside a team • Superb ability to understand and follow verbal and written instructions ● Competent in care coordination and customer service ● Ability to develop constructive and cooperative working relationships with others ● Highly effective verbal and written communication skills ● Fluent in Spanish ● Proficient in Microsoft Office: Word, Power Point, Excel, Access.

Education

Borough of Manhattan Community College

Medical Assistant Specialist Program - certified June 2015

Course Work In: Anatomy, Physiology, Terminology in Medical Work, Medical Front Desk, Medical Records, Computerized Medical Billing (ICD-10, CM / CPT Codes), Insurance forms, and Lab/Vital signs

Certifications

American Heart Association, Basic Cardiac and Life Support

Primary Care Development Corporation, Health Care and Care Coordination

Certified Clinical Medical Assistant, National Healthcareer Association

Montesquieu High School

Diploma 2006-2009

Experience

Medical Assistant/ Health Professionals NYC

Forest Hills, NY, June - July 2015

Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff

Operated telephone to answer, screen, or forward calls, provided appropriate information, or scheduled appointments

Demonstrated proficiency in taking patient medical histories and vital signs

Interviewed patients to complete documents, case histories, or forms

Performed vitals, EKGs, chemistry analysis, hematology, urinalysis, rapid strep tests, spirometry tests, ear irrigations, and fingersticks

Administered nebulizer and pregnancy tests

Sales Associate/ Cashier, Marshall’s

New York, NY, September 2014- Present

Greet customers as they enter the store

Provide excellent customer service

Resolve customer complaints in a proactive manner

Train other staff members to work as cashiers

Sales Lead/ Sales Associate, Children’s Place

New York, NY, October 2011- February 2015

Responsible for supporting the store leadership team

Engaged customers, maintained store standards and supported teamwork

Assisted in developing talent through the training and supervision of associates

Maintained periodic sales reports and spreadsheets

References Furnished Upon Request

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