Customer Service Assistant

Yalda Afzali

B***/** Autumn Terrace, Clayton South

Contact: 045*-***-***

Email: *.**********@*****.***

Summary Profile

A friendly and organised Office Assistant with six years of experience in busy operational environment in bank industry. Strong administrative skills with an excellent ability to interact effectively with clients and coworkers at all levels. Capabilities include:

Microsoft Office Suite (MS Word, Excel and PowerPoint)

High ability in learning new programs and systems

Proven record of working accurately and independently with close attention to detail

Exceptional time management and problem-solving skills

Organizational skills and ability to work accurately in a team

Proven ability to analyse, evaluate and recommend administrative functions and services

Excellent Customer Service Skills

Professional in using MYOB software

General knowledge in accounting and bookkeeping

Exceptional verbal and written communication skills

Ability to work to deadlines and under time pressures

Professional Experience Summary

Retail Assistant, Subway, VIC &USA 2012-2015

Administration Assistant, Mellat Bank, Iran 2007-2012

Teller, Mellat Bank, Iran 2006 - 2007

Data Entry Operator, Pharmacy Company, Iran 2005 -2006

Employment History

Administration Assistant 2007 – 2012

Mellat Bank, Iran

Job responsibilities:

Determine and launch office procedures (Assist diary management)

Draw up draft of contracts between Bank and suppliers

Compile financial reports for management

Update Excel spreadsheets

Prepare PowerPoint presentations based on management reports

Answer calls and handle emails

Teller 2006 –2007

Mellat Bank, Iran

Job responsibilities:

Open saving and checking accounts

Accept cash and checks for deposit and make withdrawals for customers

Promote financial products when serving customers

Balance currency, cash and cheque in cash drawer at end of each shift

Data Entry Operator 2005 – 2006

Pharmacy Company, Iran

Job responsibilities:

Perform general data entry using Microsoft Excel and Word

Input data into a variety of computer programs in an efficient manner

Perform a wide variety of administration tasks

Answer general customer inquiries

Other Employment

Retail Assistant

Subway (Gourmet Sandwich), Keysborough, VIC & USA 2012- Current

Job responsibilities:

Exhibit a cheerful and helpful manner while greeting guests and preparing their orders

Use point of sale system/cash register to record orders and calculate bills

Perform light paperwork duties as assigned

Education

MYOB, AMES, Melbourne. 2015

Bachelor of Science (Economics)

Allameh Tabatabai University, Iran 2005

References available on request

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