Assistant Customer Service

Stefanee Sasaki

**** ****** *** *** *** Burbank CA, 91504

Phone: 971-***-**** E-Mail: ***********@*****.***

Education:

B.S. in Human Physiology, University of Oregon, Eugene OR Sept 2010-Dec 2014

• Research Assistant in the Human Cardiovascular Control Lab, Dept. of Physiology.

Experience:

Customer Service Representative, Assistant- Limerick Inc Jun2015 - Current

-Coordinate class schedules and calendars for IBCLC.

-Maintain lactation room schedules for various clients and employees.

-Manage social media accounts.

-Analyze monthly survey results and generate company statistics for program services.

-Assist patrons with navigation of insurance coverage and directs them to the proper suppliers.

-Verify member benefits and eligibility for each specific client and its corresponding program.

-Answer phone calls, and relay proper information to the right contact.

-Trouble shoot companies products with customers to solve issues.

-Process and place online orders, phone orders, and accessories orders for clients.

-Resolve customer disputes in a timely manner

Talent Escort Jan 2015-Current

• Greeted and escorted talent during rehearsal & show time for various awards shows

• Acted as reliable liaison with talent and stage manager to ensure shows schedule was met.

Barista, Hostess & FOH- SweetSalt Food Shop, Toluca Lake CA Jan 2015-June 2015

• Greeted and seated guests as they arrived.

• Provided patrons of general knowledge of lunch and dinner menus.

• Expedited, served and carried out meal transactions.

• Answered phones during restaurants busy hours to assist front of house cashiers.

• Placed large studio orders to be picked up from fax machine, in a timely and efficient manner.

• Helped set up restaurant during meal transitions.

Barista- The Buzz Café, Eugene OR July 2012- Dec 2014

• Prepared, served, & created a variety of espresso drinks, smoothies and beverages.

• Maintained customer satisfaction through fast service and effective communication.

• Served and poured beer & wine for nightly Pub events.

• Provided ingredients of menu items and product preparation to customers.

• Processed cash and credit money orders on POS system.

Clerical Assistant -OSAC, Eugene OR Jan 2012- Mar 2012

• Processed and reviewed hundreds of transcripts for scholarship applications.

• Collected data and entered information on computer databases (Access, Excel, Word).

• Scanned, filed and organized applications.

Crew Member, School of Music and Dance-University of Oregon Sept 2011-Jun 2012

• Provided directions to seat locations and services to concert hall guests.

• Assisted with creation and production of stage for weekly sets.

• Cleaned and reassembled concert hall after nightly shows.

Park Advisor & Office Assistant - Oregon State Parks Jun 2008- Aug 2011

• Provided services and directions to visitors.

• Processed cash and credit money orders.

• Reconciled and managed large amounts of various parks daily revenues.

• Set up appointments by phone and in person.

Skills and Certificates

OLCC Permit (expires Sept 2017)

First Aid and CPR (expires Aug 2015)

Contact this candidate