Customer Service Front Desk
Resume:
Andrew Gamez
San Antonio, Texas, 78245
***********@*****.***
WORK EXPERIENCE
ALORICA, San Antonio, TX
Customer Care Professional, Mar 2015-Present
Provided excellent customer service to members calling through telephone.
Member of Social Media Team and provided customer service through Twitter and Facebook.
Maintained weekly reports for fraud check on behalf of partners.
Responded to 100+ emails on a daily basis.
Worked with team to assist as many members as possible throughout the day.
THE HOME DEPOT, San Antonio, TX
Associate, Mar 2008 – Feb 2015
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Process merchandise returns and exchanges.
Take inventory or examine merchandise to identify items to be reordered or replenished.
Pack customer purchases in bags or cartons.
Clean display cases, shelves, and aisles.
SEAWORLD SAN ANTONIO, San Antonio, TX
Cashier, Jun 2005 – Aug 2005
Maintain records related to sales.
Place special orders or call other stores to find desired items.
Use traditional or digital cameras, along with a variety of equipment such as tripods, filters, and flash attachments.
Scan photographs into computers for editing, storage, and electronic transmission.
Review sets of photographs to select the best work.
EDUCATION
Northwest Vista College, San AntonioTX
General Studies, Business Administration Candidate, Dec 2015
Texas A&M University, College StationTX
Completed coursework towards General Studies, Computer Engineering, May 2007
ADDITIONAL SKILLS
15x Homer Award Winner Knowledge of Word, Excel, PowerPoint, Outlook, and Libre Office
2x Employee of the Month Can type over 60 words per minute
Reach Lift and Order Picker certified Graduated 10th out of entire high school Senior class
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