Customer Service High School
Resume:
Curriculum Vitae of Lunga Marvin Ngwenya
Extention 4
Lenasia South
Mobile 079-***-****
Email: ********@*******.***
ATTRIBUTES
FAST LEARNER, HARD-WORKER AND ALSO CREATIVE
ABILITY TO WORK INDEPENDENTLY UNDER PRESSURE
SHARING IDEAS WITH FRIENDS AND HELPING OTHER PEOPLE
ALWAYS EXCITED TO FACE A NEW CHALLENGE
CAREER OBJECTIVES
TO WORK IN A CHALLENGING ENVIRONMENT
ABILITY TO DEMONSTRATE MY SKILLS
PERSONAL GROWTH, OPPORTUNITIES AND EXPOSURE
PERSONAL DETAILS
ID Number : 910**********
Gender& Race : African Male
Home Language : Zulu
Other Language : English
Marital Status : Single
Nationality : South African
FORMAL QUALIFICATIONS
High School attended :Lenasia South Secondary School
Highest Standard :Matric
Subjects :English, Accounting, Maths, Science, Business studies
Life orientation.
TERTIARY EDUCATION
INSTITUTION : Central Johannesburg College
Course : Business Venture
Passed Courses : English, Maths, Life orientation, New venture, studies Business studies and Data processing.
DEVELOPED ABILITIES
COMMUNICATION SKILLS
Body Language and Cultural Difference
Verbal Communication
Professional Call handling
Confirmation/Clarification of received and given information
BEHAVIOUR SKILLS
Empathy and dealing with upset Customers
Effectively managing pressure and stress
Developing a team culture
CUSTOMER SERVICE
Problem solving and taking initiatives
Adhering to and exceeding service and quality standards
Customer communication (oral and written)
REFERENCES
DEPARTMENT OF FINANCE
Name Mrs L Ndlovu
Contact 011-***-**** OR 073-***-****
Position Teacher
Name Mavis Ndimande
Contact 011-***-**** or 079-*******
Position Sunday School teacher
Contact this candidate