Customer Service Sales

MADRIENNE SHAMLEY

***** ************* ******, ****** ****, VA 22546 H: 301-***-**** C: 301-***-**** **********@*****.*** Education

Master of Science, Accounting and Financial Management 2015 UMUC Adelphi, MD, United States

EMT-B Course 2011

NVCC Springfield, VA

64 classroom hours, 64 laboratory hours, 24 clinical hours Bachelor of Science, Biology 2007

University of Dayton Dayton, OH

Professional Overview

Meticulous, results-oriented professional; excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Business, Healthcare, Customer Service, Banking, and Accounting. Interested in working in a position that will enable me to utilize my skills in a challenging environment that offers growth potential. Accomplishments

BLS for Healthcare Providers CPR certification

Emergency Medical Technician (EMT) certification

Life/Health Insurance License

Licensed Realtor in MD, DC, VA

Real Estate Associate Program (REAP) DC 2013 Class Graduate Experience

Realtor Apr 2015 to Current

Carrington Real Estate Services (US), LLC McLean, VA Maintains REO Certifications

Researches the current market in MD, DC, & VA to stay informed Actively follows up with prospects and hot leads

Financial Consultant (Volunteer) Dec 2011 to Current Kicks & Kaviar LLC Capitol Heights, MD

Performs periodic budgeting to project monthly cash requirements. Prepares monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Receives, records, and banks cash, checks, and vouchers as well as reconciles records of bank transactions.

Contributions Analyst Jan 2008 to Current

Plumbers & Pipefitters National Pension Fund (PPNPF) Alexandria, MD Analyzes and processes remittance reports and payments received from employers.

Researches missing hours and ensures proper employer and/or local union documentation is on file.

Prepares refund packet for erroneous contributions. Occasionally audits members hours.

Acts as technical advisor to Fund personnel regarding all aspects of participation and contribution of locals.

Realtor Oct 2014 to Apr 2015

MacDoc Realty Fredericksburg, VA

Coordinated appointments with prospective buyers to showcase houses and plots. Developed an excellent rapport with custom builders to create potential growth opportunities.

Held open houses for new home builder

Generated lists of properties that were compatible with investors' needs and financial resources.

Participated in charity and public events to bring awareness to the neighborhood, helping to generate lead flow for office.

Realtor Nov 2013 to Oct 2014

Long & Foster Real Estate Inc. Mitchellville, MD Successfully guided home buyers and sellers through sales and purchase of properties. Successfully guided tenants through the leasing process Negotiated contracts and coordinated with lenders, attorneys and inspectors. Insurance Producer May 2012 to Dec 2013

Aflac Upper Marlboro, MD

Realtor Nov 2012 to Nov 2013

Exit Bennett Realty Greenbelt, MD

Successfully guided home buyers and sellers through sales and purchase of properties. Successfully guided tenants and landlords through the leasing process Negotiated contracts and coordinated with lenders, attorneys and inspectors. Cashier (Part-time) Nov 2010 to Jan 2011

Whole Foods Market Alexandria, VA

Made sure customers were being taken care of and the department looked great at all times

Maximized team potential through effective and proper procedures for customer check out, handling of tenders, use of tares, sales of alcoholic beverages, and use of PLUs and UPCs.

Ensured a positive company image by providing courteous, friendly, and efficient customer service to customers and team members

Performed other duties as required by Team Leader

Server Jun 2007 to Dec 2007

Olive Garden Dayton, OH

Took orders and served food and beverages to guests in dining establishment. Relayed orders to kitchen and bar.

Maintained dining experience by inquiring of diners needs. Issued bill and accepted payment

Volunteer Jan 2007 to Apr 2007

Southern Care Dayton, OH

Performed office duties such as filing patient records, copying forms, and answering telephones

Visited hospice patients

Teller Sep 2005 to Aug 2006

PNC Bank Bethesda, MD

Performed full service banking by processing all financial transactions accurately and in a timely manner, promoted and referred products and services, adhered to security policies.

Maintained confidentiality of bank records and client information. Balanced cash, coins and checks.

Summary of Skills

Detail oriented

Excellent quantitative skills

Critical thinker

Excellent organizational skills

Great oral and written communication

skills

Proficient in Microsoft Word, working

knowledge of Excel, PowerPoint

Quick learner

Professional demeanor

Solid background in customer service

Type 70 wpm

Clinical experience at Inova Hospital

(Mt. Vernon & Alexandria) and Sterling

Fire and Rescue

Ability to work well in groups as well as

individually and under pressure

Ability to develop ideas and problem

solve

Ability to analyze and evaluate data;

writing and preparing lab reports

Experience with laboratory protocol

Familiar with lab safety protocol

Dissection and identification of

anatomical and physiological function

Clinical experience

Familiar with medical terminology

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