Customer Service Representative

RAJENDRA GOORYE

Unit**# **** Regents Terrace, Mississauga, ON. L5R 1X6.

416-***-**** *******@*****.***

PERSONAL PROFILE

Fluent in French and English, written and spoken

Outgoing customer service skills with strong problem solving abilities

Dynamic, self-motivated, dependable and a quick learner

Ability to work both independently and in a team setting

Able to work well under pressure and in high paced environment

Adept at prioritizing workload to meet objectives and deadlines

Performed all aspects of general office administration

Creative and able to set priorities

Detail oriented and organized

Excellent computer skills with strong proficiency in MS Office

Trained in different aspects of work safety

TECHNICAL SKILLS AND QUALIFICATIONS

Experienced with the use of several types of tools

Worked with different type of materials

Able to read and interpret blueprints

Knowledge of basic electrical and plumbing for residential

Can translate elevation, floor and plot plans with specifications

Performed wood and steel framing

Fastened drywall, sheeting and tapering

Tile setting and finishing

Painting and refinishing

Roof repair and shingles

Trained in fall protection and ladder safety

Trained in Occupational Health & Safety

Used protective equipments

Learned about the Ontario Building Codes

Trained in Plumbing Service and repairs

Trained in Gas, Mig and Stick Welding

Knowledeg of plumbing codes

Trained in Cast iron & Victaulic system.

Learned how to solder copper pipes

Able to groove pipes and use the treading machine

How to apply MJ bands in DWV

EMPLOYMENT HISTORY

Building Services,Ground & Trades (Ground Casual) Feb 2013- now

Campus Moving- University of Toronto

Moved furniture and equipments on the campus

Set examination and conferences rooms

Delivered experimental substances to labs

Disposed of unwanted furniture and equipment

Driving of trucks and pick-up

Followed training when required

King O Matic Co. Ltd July-Dec 2013

Receiver

Receiving of parts and different packages from couriers

Logged items received in log files

Counted and Labeled every items

Stocked items on shelves in proper locations

Provided back-up assistance in order picking

Performed inventory

Responded to management queries

Minacs (Calls Center)

Bilingual Pc Tech. Support May-June 2013

Customer Service Supports through incoming and outgoing calls

Trouble shouted technical difficulties for Western Union Agents

Responded to inquiries from customers

Used AS 400/ HPSM software

Specialized French Customer Service Representative

Bilingual Administrative Assistant / Customer Service Representative 2004-2012

National Transport Authority- Govt. of Mauritius

Performed at the executive level with the authority to make decisions

Assisted with front desk response to queries and directed customers

Coped with heavy work load and dealt with 80-100 accounts daily

Handled cash with balancing of accounts and cheque deposits

Updated vehicle driving record for 50-80 vehicle daily

Communicated with customer from different backgrounds with solving matters

Managed stores items which reduced office waste

Answered phone calls and responded to electronic enquiries from customer and management

Issued different licences for public transportation and collected revenues

Supervised 8-10 staff

Education

High School Diploma Cambridge University – U.K 1988

Diploma Home Renovation Technician- Humber College 2014

Certificate Plumbing Techniques- Humber College 2015

Training and Certification

Computer Repairs and Maintenance- IVTB 1997

Production Tools on PC- SITRAC 2000

Possess a Full G Driving Licence.

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