Customer Service Manager
Resume:
LYNTOY PICKENS
******@*****.***
SUMMARY OF QUALIFICATIONS:
Strong skills in communicating and establishing relationships with all levels of the workforce
Efficient in managing time
Diverse organizational and multi-tasking skills
Ability to oversee and manage projects and processes
Attention to detail, problem solver and goal oriented
Experienced working independently and in team environments
Ability to allocate and secure resources to fulfill job requirements
Exceptional work ethic and determination fostered through integrity and dedication
TECHNICAL SKILLS:
Microsoft Access, Word, Outlook, Power Point, Excel, IBM 36/AS 400, SQL, PeopleSoft, Data Entry, HRMS Oracle, Applicant Tracking system-Applicantpool, Background Screening-Sterling and Hireright, E-Verify, Assessment tool-PSI, Cignify, Kronos, FDR, Fast Data, Symitar, Visa Cats, Fraud Analyst, MERS, Eport, Mortgage Cadence, SAMS, NMLS and Kroll/OFAC
PROFESSIONAL EXPERIENCE:
Lead Recruiter
Deutsche Post DHL-Exel, Inc Fairburn, GA 2013– Present
Responsible for full cycle recruitment of salary non-exempt and hourly candidates
Duties include managing three recruiters and overseeing the day-to-day operations inside the recruiting department
Recruiting solutions in identifying potential candidates include but are not limited to job boards, networking, referrals, walk-ins, Department of Labor, Goodwill, ATS-applicant tracking system, and outreach activities
Establishing and maintaining client relationships with General Managers, Operations Managers, Supervisors, and Administrative Assistants
Supporting the Senior Recruiter and Area Human Resource Mangers in managing the South East Human Resources Regional Office
Apply OFCCP data management technique to recruitment activity
Assisted in implementing a ATS system
Currently manage a high volume requisition load
Providing staffing/recruiting strategies/solutions for sites
Consistently meet and exceeded weekly staffing requirements for both start up and existing accounts
Following up with over 30 applicants weekly, pre-screening and assisting applicants through the selection and new hire
Serve as fill in HR rep and provided HR support to sites on campus
Create and pull reports of time to fill, sources used and hired applicants
Actively review the Bureau Labor Statistics and involved with union avoidance policies
Recruiting for multiple sites, shifts and several roles
Setup interviews for hiring managers with qualified candidates
Coordinating and facilitating and communicating assessment results, monitoring new hire screenings and conducting new hire orientations
Created Microsoft Exel based reports to provide weekly communication to HR/Account Director/General Manager/Operations Manager on progression of applicant through new hire process
Make employment offers to candidates
Process I-9 and assist new hires in completing new hire forms
Enter and update applicant and new hire information in Oracle and applicant tracking system
Assist in coordinating Regional college day events
Responsible for managing weekly administrative duties for new hire, training sessions and HR meetings
Responsible for creating and posting job requisitions.
Customer Service Representative
Deutsche Post DHL-Exel, Inc Fairburn, GA
• Responsible for providing product, service, and transit information to customers
• Duties included processing orders and preparing correspondence to fulfill customer needs
• Processed driver’s paperwork to include DOT logs, Bills of Lading and DOT required paperwork
• Resolved product or service problems, resolved customer complaints and expedited corrections or
adjustments
• Followed up with the customer to ensure timely resolution
• Maintained customer records, assisted with order and product management and performed other duties
as assigned
Loan Officer
Georgia United Credit Union Duluth, GA 2012 – 2013
Responsible for answering incoming calls, assisting customers with account inquiries, and lending options
Reviewed customer’s accounts to accurately identify and recommend appropriate products and services
Completed account research, performing data entry to update and maintain records
Resolved problems by taking ownership of the loan management process
Originated, processed and closed loans
Analyzed applicant’s financial status in order to provide credit counseling
Acted as liaison between the organization and its members to provide resolve
Underwriter
General Electric Alpharetta, GA 2008 – 2011
Responsible for ensuring outstanding customer service while answering incoming calls
Duties included reviewing, analyzing, approving, denying and underwriting consumer requests for lines of credit within company and industry guidelines
Sold GE services to customers, trained new employees and facilitated monthly meetings
Reviewed financial statements, pay stubs, W2’s, credit reports, and applicable ratios
Examined transactions to ensure accuracy and completeness, followed policies procedures, compliance and regulations
Performed related and unrelated duties, keeping abreast federal and state law and regulations pertaining to consumer rights, nondiscrimination and Fair Credit reporting Act.
Used discretionary judgment for approval of credit applications not meeting underwriting policies and procedures
Ensured proper documentation and sign-offs are made for credit exceptions
Recruiting Assistant
Randstad Staffing Agency Atlanta, GA 2007 – 2008
Responsible for ensuring the successful placements of temporary candidates
Duties included establishing and maintaining client relationships
Utilized the applicant database of qualified candidates through referrals, face-to-face, calling, and emailing
Inputted and retrieved all pre-employment screenings
Completed I-9 process and other new hire forms
Facilitated new hire, safety orientations and job fairs
Maintained relationships with colleges and career centers
Answered and directed incoming calls, reviewed resumes, phone screened candidates, scheduled and interviewed applicants, administered test and posted job descriptions
Loan Officer
United States Department of Agriculture Troy, AL 2006 – 2007
Responsible for the analysis of credit reports and preparing time sensitive documents
Duties included processing applications on agricultural loans
Consistently exceeded sales goals by closing thirty loans per month
Responsible for calling lead customers directly in order to sell mortgages and loan services
Facilitated loan settlements, bankruptcies, modifications, foreclosures
Ordered and reviewed titles, appraisals and closing documents
Program Coordinator/Internship
United States Department of Agriculture Huntsville, AL
Responsible for overseeing all aspects of the office activities and functions
Duties included re-certifying contracts for farmers
Interpreted and explained procedures, program regulations and forms to customers
Utilized a high degree of initiative and judgment
Consistently planned and executed assignments
EDUCATION
Nova Southeastern University Fort Lauderdale, FL
MBA, Business Administration
Morris Brown College Atlanta, GA
BS, Business Management
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