Customer Service Sales

FREDDA HAMILTON

**** *** **** ****** ****: 818-***-****

Calabasas, California 91302 *******@***.***

PROFESSIONAL SUMMARY AND OBJECTIVE

Qualified business professional with in-depth experience, training, and background

in multiple disciplines (customer service, answering service, community service, inside

sales, field sales, marketing, management, university business school teaching, mystery shopping, business and political campaign call centers) is seeking a position to enhance

a company’s image/reputation and increase sales/revenue/profit.

CORE QUALIFICATIONS

- Excellent verbal and written communicator

- Adept multi-tasker and time manager

- Proficient computer and phone operator

- Competent planner and adroit organizer

- Strong motivator and high achiever

- Committed follower and capable leader

- Energetic team-player and idea contributor

- Adept goal setter and skillful risk taker

- Accomplished issue identifier and sound decision maker

PROFESSIONAL EXPERIENCE

COMMUNITY ANSWERING SERVICE, Calabasas, California March, 2012 – May, 2015

Senior Answering Service Operator

- Support 500+ clients/accounts in the United States

- Manage 500+ calls in an 8-hour shift

- Greet callers in a polite, friendly, and helpful manner

- Multi-task 2-3 simultaneous callers via the “park and hold” method

- Prioritize time-sensitive emergency and wake-up calls

- Process dispatch calls in an accurate and expedient manner

- Implement follow-up calls for clients and clients’ clients

- Schedule, reschedule, cancel, and confirm appointments

- Perform copying, e-mailing, and faxing duties

- Execute team approach with co-workers and management

SELECTED ACHIEVEMENTS

-Chosen by owner to be the Receptionist for all incoming CAS client calls

-Promoted to Senior Operator

-Trained new hires

-Achieved perfect attendance record

RELEVANT EXPERIENCE

-Proven ability to interact with 2 levels of CLIENTS: CAS’ Client and CAS’ Clients’ Clients

-2-

Examples:

CAS Client: Doctor CAS Client’s Client: Patient

CAS Client: Criminal Attorney CAS Client’s Client: Inmate

-Proven ability to manage pressure and crises

-Proven aptitude for speed and accuracy

-Proven ability to sit for extended periods of time

-Proven ability to multi-task individuals, situations, equipment and issues daily

CHARTER COMMUNICATIONS, Calabasas, California July, 2000-December, 2009

Sales Representative I - Senior Sales Representative III

-Maintained attractive store appearance and inviting atmosphere

-Provided prompt and courteous customer service

-Informed customers/prospects about products, pricing, and promotions

-Sold and upsold voice, video, and data services/ products

- Met or exceeded sales goals and quotas on a consistent basis

-Conducted product demonstrations to educate and engage customers/prospects

-Focused on customer retention to minimize downgrades and disconnects

-Scheduled all types of appointments

-Resolved billing issues via credit and code adjustments

-Applied customer payments consistent with batch policies and procedures

-Issued/ Received all equipment/accessories and catalogued in inventory maintenance system

-Selected layout, furnishings, and colors of new office (2001)

SELECTED ACHIEVEMENTS

-Received sales and retention rewards and awards from company and cable companies

-Trained new hires

-Promoted from Sales Representative positions and levels to Senior Sales Representative

positions and levels on performer-based regular or fast track

-Achieved perfect attendance record

RELEVANT EXPERIENCE

-Proven ability to manage store as sole employee while performing customer service,

sales, technician, warehouse, and cashier roles daily: independent/self-starter

FALCON CABLE, Calabasas, California September, 1997- July, 2000

Call Center Inside Sales and Customer Service Representative

-Managed 100+ calls daily from existing and potential customers Charter Communications

-Sold and upsold video and data services/products purchased Falcon Cable

-Met or exceeded sales goals and quotas on a consistent basis in 2000

COMPUTER PROGRAMS: M/S BASIC OUTLOOK, WORD, AND EXCEL

EDUCATION

UNIVERSITY OF NORTH TEXAS, Denton, Texas “Who’s Who In American Colleges and

Bachelor of Education: 3 years (Accelerated) Universities”

CENTRAL MICHIGAN UNIVERSITY, Mt. Pleasant, Michigan

Master of Business Administration: HONORS

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