Customer Service Data

BICHNGOC NGUYEN

**** ** ***** ***.

Phone: 503-***-****

Portland OR, 97230

Email: ****************@*****.***

SUMMARY OF QUALIFICATIONS

More than three years of experience as a computer lab assistant.

Knowledge of database programming, and application development.

Experience in using Business Intelligence tools to create and update reports, dashboards and perform data migration.

Strong interpersonal, analytical, and problem solving skills.

Knowledge of analyzing system problems, running preventive tests, and performing troubleshooting, and software configuration management.

LANGUAGE SKILLS

Bilingual. Strong English, Vietnamese

SOFTWARE SKILLS

MS SQL Server

Power User

Build SQL databases, create data marts, and perform data migration.

Microsoft Excel

Power User

Create tables, graphs, and pivot tables.

Store and analyze data.

Access

Power User

Create and manage database tables and reports.

C#, C++

Intermediate

Build applications

ASP.NET

Intermediate

Build applications, website applications Organize and display data.

Crystal Reports

Intermediate

Design and generate data and visualization reports

Tableau

Intermediate

Analyze data and develop visualization reports

Visual Basic

Beginner

Build applications

CERTIFICATES

Network Pro Certification

Windows Server Pro Certification

EDUCATION

Oregon Institute of Technology (OIT) - Wilsonville, OR B.S. Information Technology

Graduated in August 2015 GPA: 4.0

Related Course Works:

Project Management

Data/Application Analysis

Database/Application Programming

Business Intelligence

Decision Support System

Portland Community College - Portland, OR Associate of Science Transfer

Graduated: June 2013 GPA: 3.76

RELEVANT WORK EXPERIENCE

Data Analyst Intern - Legacy Health July 2015 – Sep 2015

Develop business intelligence tools to support executive and management decision-making.

Create Lawson PO history reports and perform benchmarking price and saving opportunity analysis.

Develop dashboards, reports and other visuals for capturing and managing information derived from data analytics (using SQL, Excel, and Tableau…)

Data Integration Intern – DealerPeak April 2015 - July 2015

Create, run, and monitor 3rd party import/export.

Test and QA for new data import/export.

Develop T-SQL in support of data integration.

Computer Lab Assistant - Portland Community College 2010 to 2013

Provide student support and customer service

Identify and resolve technical issues in a timely manner

Provide hardware, software, network and operating systems troubleshooting and supporting

PROJECTS

Rose city vision care clinic - Database and Website

Senior Project at OIT using MSSQL, C#, ASP.NET September 2014 to June 2015

Created a database and website for Rose City Vision Care Clinic including survey, product tracking and appointment request systems.

Performed feasibility and risk analysis.

Analyzed functional requirements to develop a solution.

Performed testing and troubleshooting.

Analysis, design and implementation of an application for Kaitaia publishing company

Class Project at OIT using MSSQL, C#, ASP.NET

March 2014 – June 2014

Analyzed, designed and implemented an application that managed the inventory and processed sale transactions.

Analyzed system requirements and translate it into functional documents.

Used Unified Modeling Language (UML) to model the system’s processes and functions, and define project scope.

Designed, tested, and implemented the company’s database.

REFERENCES: Will be provided upon request

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