Customer Service Sales

DANIEL MILLER

***** **** **. ***. ****, Houston TX 77095

Home: 281-***-**** **********@*****.***

Summary

Experienced sales professional with breadth and depth of high-end food and beverage sales from route driver to merchandise and sales supervisor responsible for 1500 accounts. Consistently improved sales from 30-40% utilizing point-of-sale materials, product placement, and application of sales data to measure volume fluctuation and spot trends in regional market.

Eager to apply skills and knowledge to Houston market following relocation due to spouse's job transfer. Proficient and intermediate computer skills in MS Office Suite.

Highlights

Store operations, reliable, accurate cash handling, flexible schedule

MS Office proficient, Store opening and closing procedures, outstanding communication skills, retail inventory management, conflict resolution skills

Team-oriented & Recruiting and interviewing.

Experience

Store Manager

January 2015 to Present

Haggar – TX City TX

Follow through on customer sales Manage day to day store operations Staffing of and coaching store associates.

Deal directly with customer needs and ensure exemplary customer service Manage inventory day to day basis

Training of new employees to include new managers Meet or exceed set goals for the store Manage daily and financial transactions including shift resolution.

Store Manager

January 2014 to January 2015

WB Liquors #53 - Houston, TX

Follow through on customer sales Manage day to day store operations Staffing of and coaching store associates.

Deal directly with customer needs and ensure exemplary customer service Manage inventory day to day basis

Training of new employees to include new managers Meet or exceed set goals for the store Manage daily and financial transactions including shift resolution.

Service Manager

June 2013 to January 2014

Brake Check - Sugar land, TX

Follow through on customer sales Manage day to day store operations Staffing of store technicians Deal directly

with customer needs and ensure exemplary customer service Manage inventory Training of new employees to include new managers Meet or exceed set goals for the store Manage daily financial transactions.

Unemployed

April 2011-June 2013

Moved to Houston TX due to wife's job Promotion/transfer. Raised family, housekeeping,

School, etc. went back to work when wife left her job to work from home.

Stock Clerk

October 2010 to April 2011

Harris Teeter Grocery Store/ PT - Cary, NC

Accepted deliveries, broke down pallets, distributed, and arranged merchandise displays and focused on customer service-helping customers to engender loyalty to local store in regional chain. Prepared fro move to Houston TX.

Merchandiser/Sales supervisor Delivery Driver

May 2005 to October 2010

Mutual Distributing Co - Raleigh, NC

Specialized in sales of grocery, beer, wine, and other beverages Acquired a broad range of sales experience from product delivery to merchandising.

Utilized point-of-sale (POS) materials and displayed product placement

to position brands Supervised sales representatives for 1500 accounts covering Raleigh-Durham market.

Tracked data on which to base sales targets, profit/loss calculations, volume fluctuations, and market place trends

Improved sales by 40%.

Correctional Officer

November 2004 to May 2005

Department of Corrections - NC

Monitored inmate activity and work assignments to maintain order in 640-bed facility.

Searched inmates and facility for contraband and signs of tampering.

Enforced regulations through interpersonal communication skills.

Documented violations and applied progressive sanctions.

Bartender

May 1997-Nov. 2004

Carolina Country Club - Raleigh, NC

Took member orders for food and beverages including cocktails, beer, and wine.

Offered knowledgeable recommendations for wine selection - boosting sales by 30%.

Provided excellent customer service to demanding high-end clientele.

Education

Texas Alcohol and Beverage Commission, Seller's Certification

Cary Senior High School - Cary, NC

Skills

Coaching, interpersonal communication, credit, clientele, excellent customer service, customer service, debit, delivery,

financial, IDs, inventory, loss prevention, market, materials, merchandising, access, POS, profit, sales experience, sales,

Staffing, tables

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