Microsoft Office Information Technology

Josue Rubio Chavez

Career Summary

High-performing, strategic-thinking professional with more than nine years’ experience in Department of Information Technology. Highly skilled at relationship-building with clients and across organizations and teams; exceptional writing, presenting and interpersonal communication skills. Adept at assessing needs and implanting solutions in collaboration with clients and team members. Well versed in all phases of Information Technology Support, including networks, computers and new technologies. Experienced with projects until completion.

Education

Educational Computer Center, from January 2014 to June 2014

CCNA Course, Carolina, P.R

CCNA Routing and Switching

Score 945 of 1000

Universidad del Este, from August 2002 to May 2004

Computer Programming, Carolina, P.R

Associate Degree

3.2 GPA

Experience Summary

Desktop Support Technician, from November 2009 to July 2015

Justice Courts Administration, San Juan P.R

Responsibilities:

Analyze work orders, planning daily travel schedule; investigating complaints; conducting tests and

resolving problems.

Configure and troubleshooting PCs and laptops, problem ticket resolutions and track problems using CA Technologies.

Diagnose and resolve incidents using documented procedures to perform responsibilities.

Install, configure and maintain software applications and operation systems.

Troubleshoot through phone hardware and software and engage technical resources to resolve.

Systems Specialist, from August 2006 to October 2009

Municipality of Carolina (OSIB Department), Carolina P.R

Responsibilities:

Identify troubleshoots and resolve hardware, software and network-relate problems encountered by end-users of the District network, the internet, PCs and Macintosh computer technology.

Work with vendors to resolve hardware operating system issues; research and test possible solutions to the problem and implement them. Analyze bugs in system and application software; researches and test possible solutions; implement solutions.

Systems Specialist, from April 2005 to May 2006

Municipality of Carolina (CATEC Department), Carolina P.R

Responsibilities:

Identify, troubleshoots and resolve hardware, software and network-relate problems encountered by end-users of the District network, the internet, PCs and Macintosh computer technology.

Work with vendors to resolve hardware operating system issues; research and test possible solutions and implements solutions. Analyze bugs in systems and applications; research and test possible solutions; implement solutions.

Certifications

Cisco Certified Network Associate (CCNA)

Computer Technology Industry Association (CompTIA A+)

Language

Spanish-Fluent

English-Basic Knowledge

Skills

Managing, Maintaining and Configuring an Internet work with the help of WAN technologies like PPP, Frame-relay, dedicated T1s, ISDN and Routing Protocols: OSPF, EIGRP, IGRP, RIP and RIPv2. Introductory knowledge of Layer-2 Switching, Vlan’s and Access-list.

Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP).

Implementation of HSRP, DHCP, DNS, FTP, TFTP.

Redistribution of routing protocols and Frame-Relay configuration.

Enjoy working as a team member as well as independently.

Ability to work under pressure.

Ability to work without supervision.

Expert user of Microsoft Office Applications (Word, Excel, PowerPoint, Access and others).

Excellent analytical and problem solving skills.

High skill in installing, repairing and troubleshooting computer hardware and peripherals.

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