Engineer Technician
Resume:
Dexter R. Rowland
**** ******** ** * ******** the Allen iverson **************@*****.***
Ellenwood, Georgia 30294 404-***-****
Network Engineer
Excellent Customer Service - Self-motivated individual with extensive I.T. experience - Excellent verbal and written communications skills - Pays close attention to detail - Constantly excited to try new things - Strong interpersonal skills - Strong ability to work in a highly dynamic and fast pace environment.
EDUCATION:
Associates Degree, Computer Programming, Atlanta Metro College
Bachelor of Science, Telecommunications Management, DeVry University
Cisco Certified Technician (CCT) March 2012
Lexmark Printer Certification May 2014
TECHNICAL SKILLS:
Network Systems - Modems –Windows 7 - Microsoft Office Suite– Network Topologies – Network LAN Devices – OSI Model – Subnet Mask Procedures – Cisco 2400 Routers – Cisco 2911 Routers – Cisco 3560 Switches
PROFESSIONAL EXPERIENCE:
Hewlett Packard – Tucker, GA May 2015 - Present
EDI Technical Solutions Analyst
Establish beta-testing and production clearinghouses (trading partners) Id’s for GA Medicaid for electronic and web transmission thru EDI File Tracking and Trading Partner Management Interface Utility.
Verify file passed or failed compliance thru Edifecs Ramp Manager (Spec Builder Application supports X12N for GA Medicaid.
Assist Technical Writer for Operational Manual for EDI Services.
Performed inbound and outbound telephone support to resolve Medicaid web portal and Edi issue.
Collabera Systems (Hewlett Packard) – Tucker, GA September 2014 – May 2015
EDI Technical Solutions Analyst
Establish beta-testing and production clearinghouses (trading partners) Id’s for GA Medicaid for electronic and web transmission thru EDI File Tracking and Trading Partner Management Interface Utility.
Verify file passed or failed compliance thru Edifecs Ramp Manager (Spec Builder Application supports X12N for GA Medicaid.
Assist Technical Writer for Operational Manual for EDI Services.
Performed inbound and outbound telephone support to resolve Medicaid web portal and Edi issue.
Compucom Systems – Atlanta, GA February 2014 – June 2014
Telecommunication Field Engineer
Performed work on job sites under higher-level employees, who deal with more advanced telecommunications systems
Technician operates convergence technologies which include IP protocols, voice-over convergence and other fundamentals of telecommunication
Technicians conducts site surveys and meet contacts like business managers, construction crew members, utility company personnel, and people from other departments
Technician can identify commonly used Cisco networking equipment, their functions, accessories, cables, and interfaces.
Performed Image and Re-image PCs and Laptops.
Solve technical problems for Desktop PC, Laptops, Peripherals, and Mobile Devices as well as telecom services and email services.
Endeavor Telecomm (AT&T) – Atlanta, GA August 2012 – February 2014
Field Engineer
Trained incoming technicians on how to complete an installation, perform inventory procedures and customer interaction process.
Analyzed security/fire alarm installations by surveying and evaluating location, identifying alarm installation requirements, and laying-out equipment and wiring plan.
Verify security/fire alarm system functioning by testing equipment, connections, and signals as well as identify and correct problems.
Acuative – Atlanta, GA
Telecommunications Field Engineer April 2012-August 2012
Performed work on job sites under higher-level employees, who deal with more advanced telecommunications systems
Technicians conducts site surveys and meet contacts like business managers, construction crew members, utility company personnel, and people from other departments
Technician have knowledge of all the technical details of how the equipment functions
Technician works well under pressure, especially in emergency situations
Works with confidence under limited supervision and provide detailed reports
KFORCE (Telsource Corp) – Atlanta, GA June 2011-April 2012
Telecommunications Field Engineer
Performed work on job sites under the higher-level employees, who deal with more advanced telecommunications systems
Technician operates convergence technologies which include IP protocols, voice-over convergence and other fundamentals of telecommunication
Technicians conducts site surveys and meet contacts like business managers, construction crew members, utility company personnel, and people from other departments
Technician works well under pressure, especially in emergency situations
KFORCE (AT&T) – Atlanta, GA December 2010-May 2011
Set Top Box Tester (STB Tester)
Responsible for the monitoring the application and video quality of the U-verse cable solution. When commercial ads are inserted into the live signal and then the live signal comes back, if there are jumps or glitches in the feed or UI it needs to be tabulated and marked.
Responsible for working with Broadcom and Sigma hardware, software, and test engineers in resolving system-level operational issues as well as the testing of solutions for customers.
Affiliated Computer Services, Atlanta, GA February 2003-October 2010
EDI/Web Portal Administrator
Configured, troubleshoot, and install electronic billing software (WINASAP2003) for client/customers staff
Provided technical support and resolved day to day system issues for client/customer and ACS staff end-users
Trained other departments on EDI transmissions and Web Portal protocol functions
Analyzed existing solutions to incorporate requested system requirements
Conducted walk through of X12 and Web Portal functional transactions
Performed troubleshooting procedures by using ACTTNOW, HOST System, and TPMS software tools
Performed testing procedure s for all electronic claim file transactions (837, 270, 276)
Provided X12 transactions expertise to submitters by reading 997’s, TA1, 824, 271, 835 and 277 response files and interpret all X12 transactions (837 Professional and Institutional, 270)
Knowledgeable of EDI communications protocols (for troubleshooting submission and/or retrieval problems (BBS and Web Portal Message Center) and HIPAA Implementation guides
Provided Web Portal administration for over 1.6 member and 40,000 provider client/customers and ACS staff end-users.
Analyzed reports to update and troubleshoot client /customer EDI electronic claims request and responses
Maintain EDI documentation and filing system to facilitate EDI
Worked closely with DCH to resolve customers escalated issues, concerning electronic submitted crossover and straight Medicaid claims
Performed updating/processing functions using MMIS system to complete Medicaid request.
Initial point of contact with SFTP (Secure File Transfer Protocol) encryption issues.
Coaching, and career development; Assist with mentoring of new associate and Level I associates on the team.
Serves as primary escalation point for associates on team; provides backup and directions in manager's absence.
Works with cross-functional teams and peers outside immediate organization to process problems and/or develops new solutions, yet works independently to drive technical problems to a solution.
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