Management Customer Service
Resume:
Florence A. Haines-Mason
King George, VA 22485
Cellular 703-***-****
Career Objective
To obtain additional experience related to organizational planning that will improve upon existing knowledge and optimize management skills
Employment History
Office of the Administrative Assistant (OAA), Records Management Declassification Agency (RMDA) Headquarters, Army Privacy/ Freedom of Information Act (FOIA), Alexandria, VA 22315, Clearance: Top Secret
(Leroy Jones, Supervisor)
Management Analyst, 01/2006 - Present
Serves as point of contact for Management/Program Analyst in the FOIA/Army Privacy Office
oEnsures program requirements are implemented and fulfilled as outlined Army policies.
Responsible for policy development, administration, operation, maintenance and conduct of the Army wide Privacy program.
oRecommends the needs to create methods and procedures for obtaining and storing new types of information related to the assigned products.
oCreated methods and procedures for obtaining and storing information by analyze the effectiveness of administrative program.
Organize data entry and generates a wide variety of periodic and special reports in response to reporting needs of senior managers, including coordinating reports pertaining to official inquires.
oPrepares and assist with System of Record Notice, Privacy Impact assessment, SSN Reduction, Privacy Statements, and required Privacy reporting.
Responsible for policy development, promulgation and implementation of the FOIA/Privacy programs
o. Implement plans actions, systems, procedures, guidelines, training requirements and other processes necessary to provide efficient and economical administrative and operation of the FOIA/ Privacy programs.
Work with record and procedure information from depositories and libraries with specialized documentation of public interest.
Respond to inquiries addressing program management issues, including requested program-specific technical information and policies
US Army Service & Operation Agency Directorate of Support Services, Washington Office of the Director, Pentagon, Washington, DC 20310, Clearance: Top Secret
(Lacy E. Saunders, Supervisor)
Management Assistant, 07/1997 - 01/2006
Serves as a point of contact for the Management/Program Analyst, interacting with Program staff, Program Management, and Administrative Assistants to provide guidance and assistance with matters related to personnel, ATAAPs, Awards, and performance ratings.
Evaluate data in database pertinent to Division responsibilities and identifies where information for assigned areas may impact other data found in multiple locations.
Provided quality control/ quality assurance on data and documentation.
oType, format, and control all office correspondence for the Director. (e.g. Memos, letters, reports, charts, graphs, forms, and information papers on command practices. Utilize Microsoft Word, Microsoft PowerPoint, Tracking system and Microsoft Outlook to create calendars, store data, retrieve documents, edit and print correspondence, forms, reports and other materials as requested.
oEstablish and maintain e-copy office files according to Army Records Information Management (ARIMS) on a wide range of topics dealing with the organization communications arena.
Interpret requests for programmatic action and provides guidance, advice, assistance, and recommendations to program directors, private industry representatives, and others concerning Division programs and activities.
Serve as permanent Tracking system user to track and task incoming actions and informative correspondence sent through HQDA to the appropriate directorate responding and complying with reporting suspense requirements.
Maintain the Director's calendar scheduling appointments based on knowledge of the Director Commitments and priorities
Education
2004 - 2005 Northern Virginia Community College
2001 - 2004 National Louis University
1986 – 1987 Northern Virginia Community College
1987 – 1990 U.S. Army Reserve
1980 – 1987 United State Army
1976 – 1979 Baker County High School
Management Skills
Analyze and develop operating procedures: Analyzed procedures of daily work to determine the appropriate research required in order to response to organization requests in a timely manner.
Organize, Track, assemble data to report: Work schedule is well planned, organized, and prioritized making any necessary adjustments to respond to changing situations and anticipation to overcoming difficult obstacles. Prepare various reports and letters for review by a Senior Analyst before being submitted to the supervisor for final reports.
Knowledge of Microsoft office products word, outlook and excel:
Identifies and analyzes bottlenecks and barriers to program accomplishments. Seeks out possible solutions or alternatives; consults functional specialists; and devises and recommends improvements in procedures and workflow to make more efficient and timely.
Analyze and develop operating procedures: Analyzed procedures of daily work to determine the appropriate research required in order to response to organization requests in a timely manner.
Research Data
Relieve staff of tedious and timely search for histories by conducting technical literature searches of NARA library and reference publications. Researched at various records repositories, libraries, and other government/nongovernment facilities, assemble and summarized a wide variety of materials pertaining to the management functions.
Data entry: Enters data into automated systems, prepare reports, conducts basic checks of data entry for errors with appropriate individuals.
Administrative Management
Prepares and coordinates all personnel actions for the Division, and serves as the Liaison Specialist to the Immediate Office of the Director. Brief director on ongoing tasks and official meetings, and make travel arrangements for attendance by staff members as necessary.
Customer service: Answering customer questions, ensuring service was satisfactory. Received and resolved customer complaints by providing information and general instructions on use of making changes to documents and transferred requests to appropriate team members, greeted visitors in office area, informs Director of his schedule appointment and meetings.
Computer Skills
Windows
Microsoft Word, PowerPoint, Excel, CART, and PATs
Programs
SITREPs, MERTICS, SORNs, ect
Reference: Josana Powell, Dept of the Army, Logistic, 571-***-****, ******.******@**.****.***
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