Manager Management
Resume:
Name
:
Hanming He
Nick Name
:
Raymond He
Gender
:
Male
Current Location
:
Toronto
Nationality
:
Canadian Citizen
Contact Phone
:
:
*********@*****.***
SUMMARY OF QUALIFICATIONS
24 years IT working experience at Sun/Oracle, NetApp and Hitachi Data System; 15 years experience on Storage design and management(NAS and SAN), very strong hands-on and troubleshooting experience
10 years hands-on experience on HDS Truecopy, Universal Replicator, 3DC, ShadowImage, UVM, copy-on-write, HDP, HDT(Tier Manager) and other HDS HiCommand solution, 5 years Hitachi NAS implementation and planning experience
15 years experience with SAN and storage array of HDS/HP/IBM/EMC/Brocade/ McDATA/Cisco, and related SAN management/monitor softwares such as DCFM/BNA/Fibre Manager.
Very knowledgeable in HDS/HP/NetApp storage systems - HDS Universal Storage Platform (USP/USPV/HUS-VM/VSP/VSP G1000/VSP G200/400/800)/HUS/AMS 2k/ AMS productions, HP XP series, NetApp NAS filer(FAS 2000/3000/6000), from hardware maintenance to related software solutions
Experience in NetApp OnTap, Snap Drive, Snap Manager for SQL, Snap Manager for Oracle, Snap Manager for Virtual Infrastructure, Volume Snapmirror, Qtree Snapmirror, Flex Clone, Deduplication, Compression, Oncommand Balance, storage planning, data management, disaster recovery planning best practices and testing.
20 years experience on Unix/AIX/Solaris/Redhat Linux/Suse Linux, very knowledgeable with unix shell script
10 years experience with solaris native LVM, Veritas storage foundation suite
10 years Project Management experience
6 years hands-on experience on Oracle/Sun hardware, 8 years experience on High Availability products such as Sun Clusters, Veritas Cluster
10 years experience on Microsoft Windows products
3 years experience on VMware products
2 years cloud design/implementation experience, familiar with UCP and OpenStack
Familiar with the networking technologies, hands-on experience with Cisco switches, Brocade switches, Mcdata Switches, TCP/IP, ISDN, LAN/WAN, Transport Protocols, Mobile IP, PSTN, DSL, VPNs, Ethernet, BGP.
Able to work independently as well as a team player
Very reliable, creative and resourceful
Excellent interpersonal and communication skills
WORKING EXPERIENCE:
2005.7- 2015.9
:
Hitachi Data System Ltd. China 10 years
Senior Technical Specialist
Responsible for storage systems architecture design, consultant, implementation and delivery with both HDS hardware and software products, implement a lot of large projects like data migration, data replication, storage virtualization as well as SAN storage management, tightly work with account team to drive HDS products and solutions to our customers, manage and maintain more than 30 accounts including some major banking enterprise accounts as well as the global accounts. Communicate with our customers and vendors/peers to drive continuous customer satisfaction.
-Deliver, install and support all HDS storage products(from High-end G1000, G200/G400/G800, VSP, USPV, USP, 9970V, HNAS to mid-range storage HUS and AMS, and also blade servers) and servers with vendors and peers to design and implement HDS SAN solution on different platforms, such as AIX, HP-UX, Windows, VMware, Solaris and Linux.
-Advanced experience on storage based data replication on HDS storage arrays for both high-end storage and mid-range storage via GUI, CCI Command Line, implement many projects with TrueCopy/HUR/3DC/DeltaRsync/ ShadowImage/COW/ThinImage/TCE/Scripting.
-Specialize on storage virtualization solution(UVM to HDS or 3rd party storage products), storage partition, server and storage management such as device manager, tier manager and tuning manager, team with internal/external for POC, function testing, storage and server performance analysis, etc.
-Advanced experience on implementing the open system data migration via TC/TSM/UVM for customers.
-Implement and design SAN architecture by leveraging Brocade or Cisco Fibre switches products line, install and configure BNA/DCFM/Fabric Manager and monitor fabric.
-Advanced experience on storage performance analysis and tunning for high-end storages and mid-range storages.
-Support and build up several cloud applications for our customers by HDS UCP and OpenStack.
-Manage major financial customers such as Postal Saving Bank of China, China Development Bank, and global accounts such as BMW, JP Morgan Bank, Morgan Stanley, support the whole IT life cycle to maintain customer’s loyalty and customer satisfaction.
-Help with our major customers to build up their SAN/NAS/Storage design and architecture standard and guideline.
-Familiar with HDS support and escalation processes.
-Good team member and good at experience sharing with internal/external.
2003.1-2005.06
:
Network Appliance Inc. 2 years
Senior Technical consultant/Team Leader
Provided installation support, support service, education service and professional service to the customers.
-Installed, Configured NetApp FAS2000, FAS3000 and FAS6000 Series Filers, created Aggregates, Volume, Qtrees, Vlans, Virtual Interfaces, Igroups, VFiler's, CIFS Shares and NFS Exports.
-Created Volume and Qtree Snapmirror Relationships as a part of Disaster Recovery Planning. Recovered Lost Storage Data using Snap Restore, Flex Clone, Snapmirror and Snap Vault.
-Configured MPIO 3.4,3.5 and 4.0 in the Environment for Load Balancing
-Installed, Configured and Administered Operations Manager, Oncommand Core/Host package, Performance Advisor (NMC 3.1) for Monitoring and Reporting.
-Installed, Configured and Administered Oncommand Balance to run Virtual Score card /Server Reports.
-Analyzing and Troubleshooting Filer, Array and Server Related Issues in The Environment Using Monitoring and Reporting Tools.
-Performed Data Migrations using Volume Snapmirror, Qtree Snapmirror, Flash Copy, Image Mode Copy Technologies.
-Installed and configured our NAS products for more than 20 customers including Shangdong telecom, ABC, China Unicom, Shanghai online, Sina.com. and implement our NAS solution for the customers.
-Seamless communicate with upper management and other functional management, provide operation reports and other trend analysis reports
-Very good team player
2000.7-2002.12
:
Intria HP/CIBC Inc. Canada 2 years
Senior support engineer
-Implemented major projects including CIBC.COM portal project, CIBC banking front end project phase I and phase II, CIBC Enterprise weblogic(RAO/AAG) project and Amicus EMC data migration project, managed mainframe and EMC high end storage connectivity.
-Coordinated with functional group members to provide system monitoring with ITO and Measureware, system hardening with E-Trust system and system backup with Veritas Netbackup /Legato Networker software
-Led to deploy Sun Enterprise hardware servers, IBM MQ series 5.1, Iplanet Webserver 4.1, Apache Web Server, Broadvision Application Server 5.1/6.0, Weblogic Application Server 5.1/6.0, Oracle Database Server and Oracle OPS servers
-Good knowledge of Java and J2EE
-Analytical and problem solving skills with an ability to conduct root cause analysis, proactively analyze findings, and identify opportunities for improvement
1994.9–2000.6
:
SUN MICROSYSTEMS INC./Oracle Inc. 6 years
Senior Technical engineer/Team Leader
Support and Implement Sun hardware, Solaris, Sun storage system, data backup products for our customers.
-Optimized the Network Architecture for the National Trademark Bureau: Performance Tuning for their two Sun E490 servers and assisted to improve the performance of the ORACLE server; Designed a Mission Critical System with High Availability Capacity for the OA system
-Configured two pairs of Sun Cluster E2000 systems for the Bank of China, Hainan Branch to resolve their network problems, and provided system parameters tuning for the servers to gain the highest level of performance.
-Designed and implemented the internet project for China OnLine with more than 80 pairs of HA systems (Qualix First Watch) and 200 nodes of E20 servers which was used in 80+ cities. Also Implemented WWW, electrical mail system, Proxy Server and security control for them.
-Provided application troubleshooting for the Bank of China, Henan Branch to resolve their Mission Critical transaction system problems. The system was HA system which included two SS2000 with one shared Sun Storage Array SA100/200.
-Designed the Intelligent Database and Maintenance Library Systems for the Chinese Railway Bureau that included more than 80 Sun E3000 Servers distributed in more than 60 Chinese cities. The Backbone is X.25 and we chose CallTracker for the helpdesk system.
-Designed and implemented an Internet Project for Bank of China, head office. That system included Enterprise Banking, Web Server, proxy Server and an Electrical Mail System, DNS server, Security definition, Firewall implementation.
-Led Installation and Configuration of the Network Management project for China Mobile in 17 provinces of China which consisted of more than 20 Sun E3000/E4000 Servers and Sun Enterprise Manager 2.0 (SEM)software
-Extensive knowledge to resolve customer's problem quickly which made customer satisfaction
-Excellent customer management skill
-Setup and maintained our customer community, drove the healthy development of the forum.
-Key person to manage the certificate of ISO 9002.
1991.3–1994.8
COMPUTER & TECHNOLOGY(C&T)HK LTD. 3 years
Senior Pre-sales consultant/Team Leader
My responsibilities revolved around providing total solutions to our customers by writing proposals, analyzing infrastructure and implementing their entire system based on server platform HP 9000/800s Servers, HP PCs, network platform HP network products and 3COM network products and software platform such as Oracle, Sybase and Informix
Through my effort, we won the following major projects:
-The OA system of HP 9000/800s servers for Beijing Municipal Government
-The OA system for the Chinese Construction Bank, GuangDong Branch
-The Government Management Information System project of Shandong Provincial government.
-Led to deploy the transaction system for Beijing Commodity Exchange, Chinese Agricultural Bank, Shanghai Car Exchange.
-Led to design and implement the network billing system of PTT ShanTou.
-Led to tune Unix performance for the Commercial Bank of China, TaiYuan branch.
-Cooperated with a partner to localize AT&T System V UNIX system, we provided a Chinese Unix system to our customers in China. Also I implemented the UNIX architecture and device driver programming.
-Led to develop programs for the optical file management system using C/C++, the system was based on ORACLE database and NetWare network and windows 3.11 SDK.
EDUCATION:
1988-1991
:
CHINESE ACADEMY OF SCIENCE
M.S. Degree in Computer Science
1984-1988
:
XIAN JIAOTONG UNIVERSITY
B.S. in Computer Science
PROFESSIONAL DEVELOPMENT
2015.03 Concept and Operations of Hitachi NAS Platform - TCI1125
2014.09 Installing and Maintaining Hitachi Unified Compute Platform for Multi and Single-rack Systems - TCI2529
2014.05 Hitachi VSP G1000 installation configuration and maintenance
2013.12 Suez Support Readiness Training
2012.10 Hitachi Unified Storage VM Differences - THI2284
2012.07 Administration and Operation of Hitachi NAS Platform - TCI2102
2012.01 Installing, Configuring and Managing the Hitachi Compute Blades 320 and 2000 - THI2027
2011.12 Implementing and Sustaining Hitachi Global Support Best Practices - THC2196 (WBT)
2011.05 Concept and Operations of Hitachi NAS Platform - TCI1125
2008.03 Getting Started with Hitachi Content Platform v7.x - TSI1365
2007.12 Hitachi Universal Storage Platform VM Differences - THC1370
2007.11 Hitachi Universal Storage Platform V Differences - THI1115
2007.10 HDS storage management administration
2006.03 HDS Storage virtualization
2005.09 Hitachi Adaptable Modular Storage and Workgroup Modular Storage Hardware Differences (ILT)
2005.09 Hitachi Network Storage Controller Differences
2005.09 HDS disaster recovery Administration
2005.08 HDS storage Administrator
2005.08 HDS software Administration
2005.08 Hitachi Universal Storage Platform Installation and Maintenance
2005.08 Lightning 9900V Series Installation and Maintenance
2003.05 Netapp storage Administrator
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