Manager Customer Service

Michael Attiq

**** ******* **. * **********, FL *2068

904-***-**** t ************@*******.***

Managerial professional with expertise in office administration and operations management

An experienced Administrative Specialist with a multifaceted career that is approaching the 20-year mark. Known as a resourceful, diligent and effective team leader with the ability to drive productivity ensure the delivery of quantifiable results. Recipient of several Meritorious Service Medals for outstanding performance and leadership as well as numerous Navy Commendation Medals for devotion to duty and multiple letters of appreciation. Well-versed in Microsoft Office Suite with the ability to type 75 WPM. Bilingual speaker with proficiency in English and Farsi.

CORE COMPETENCIES

Operations Management t Office Administration t Staff Supervision t Training & Development Budget Planning t Team Leadership t Labor Management t Recordkeeping t Timeline Management Quality Control t Customer Service t Interpersonal Communications t Computer Software & Hardware Project Management Project Development Product Development

EXPERIENCES AND ACHIEVEMENTS

RUBY TUESDAY, Orange Park Florida 5/2007-Present

Assistant General Manager

Oversee and ensure general guest hospitality, culinary management, front / back-of-house operations, inventory control, budgeting, payroll and profit / loss on behalf of a popular restaurant.

tLead the development of a five-star dining menu, ultimately generating repeat business and attracting new clientele. Participate in the design of dining and kitchen areas.

tPlay a key role in the ongoing development of staff through a variety of means, including hands-on coaching, day-to-day supervision, team-building and training.

tUphold stringent standards of safety and sanitation while providing quality oversight.

Solantic Medical Clinic Office Manager 11/2005 – 5/2007

tDedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk.

tExcel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

UNITED STATES NAVY, Petty Officer Second Class 8/1998-5/2005

Provided general management of the day-to-day operations of a large healthcare facility, including the establishment of training schedules for medical staff members and the coordination of appointment schedules on behalf of all staff physicians. Oversaw the safekeeping of 12,000 patient health records.

tMaintained 100% accountability for all IT and computer hardware as well as transportation logistics with zero disbursement in support of an annual operating budget of $5MM.

tProvided direct assistance to physicians during routine examinations, treatments, radiologic exams, electrocardiograms, minor surgeries and other services.

tPerformed additional roles as needed, including Safety Officer and Supply Officer in charge of stocking pharmaceuticals and medical supplies for 10,000+ patients on an annual basis.

tServed as CPR Instructor for approximately 600 staff with the Jacksonville Naval Hospital.

EDUCATION

Master of Business Administration, Accounting, Phoenix University

Bachelor of Science, Business Administration, Columbia University

TECHNICAL TRAINING

Cardio Pulmonary Resuscitation (CPR) Instructor t Total Quality Management t Customer Relations t Hearing Conservation (Audiogram Technician) t Occupational Medicine (Pulmonary Function Testing Technician) t Hospital Corpsman Basic t Field Emergency Medical Service Technician

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