Customer Service Marketing

Marina Lugo-Mattei

*** ******** ****** ***. ** Brooklyn NY, 11225

Email: ******.**********@*****.***

Phone: 787-***-****

EDUCATION

Graduated from the InterAmerican University of Puerto Rico, Cum Laude

BBA:

oMajor: Business Administration – Marketing

oMinor: Business Administration – Management & Business Administration

Entrepreneurship Seminar –SBA

Events, Weddings, and Exhibition Planner – Certification in Progress

SKILLS

Fluent in English and Spanish

Familiar in office software, Shop Metrics System and Social Media Marketing.

Exposure in Customer Service and Client Satisfaction/Interaction.

EXPERIENCE

Consumer @ Site (Mystery Shopping & Audit Services)

Position: Project Research Coordinator & Field Marketing Research Analyst

Sector Industrial Minillas, 787-***-****

September 2013 – Present

Tamara Rodríguez, Supervisor / Juan Charana, Owner.

In charge of restaurants, fast foods, and mass communications accounts.

Supervise and train employees.

Coordinate research projects and logistics.

Follow up to the Customer Service and Client Satisfaction from my accounts.

Quality Control associated to Field Marketing Research.

Analyze survey data collected to provide a complete quantitative/qualitative statistical analysis report for Client Company.

Gather field data to validate the implementation of marketing strategies of our clients and competitors.

Oversee mystery shoppers.

Evaluate the facing, plant, services, merchandise, organization and make reports to the clients.

Make regular dossier to the clients regarding our findings as a way to improve the companies branding and consumer satisfaction.

Holiday Group.

Position: Jr. Operational Staff

787-***-****

Jun 2012 – Jun 2013

Luis Correa – Owner, Ricardo Correa / Carlos Correa– Office Manager

Fly to Punta Cana, Dominican Republic, as staff Member to support and supervise the operation of 2,000 persons.

Group control.

Maintain good relationships with Events Coordinators of Hotels and Clubs.

Follow up our Customer Satisfaction.

Evoluzione Corp. (Kókomo)

KóKomo- Las Catalinas Mall, 787-***-****

March 2010 – December 2013

Manage inventory control, vendor/supplier relations, shipping and receiving, and in-store merchandising strategy

Key Holder, Active member of the opening management team of my work crew and other stores of the company.

Merchandise Facing, helped improve the Product Portfolio and Market Trends.

Helped design and implement customer/store staff events that resulted in increased sales and store awareness in the market.

Cashier

Seller

I’m currently interested in a full time job.

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