Manager Management
Resume:
Ken B. Henderson
Concord, NC
Strategic and results-oriented professional with more than 20 years of experience in financial services, manufacturing and consulting organizations. Expertise includes program management, project management, strategy development, large scale infrastructure transformation, disaster recovery, service operations, project/program management and process improvement.
With over 20 years’ experience, the following are highlighted key points:
Six Sigma Greenbelt with Lean Certification.
A skilled change agent, with negotiating and influencing skills, who efficiently provides management consulting insight for significant business transformation activities.
Demonstrates “real-world” issues resolution methodologies and risk mitigation strategies.
Subject matter expert with content knowledge spanning business application requirements, facilities, IT infrastructure and operations.
Ability to effectively assess IT-related risk and work with business teams to implement controls to manage identified risks.
Extensive experience with interacting with business teams and developing productive relationships between business and IT.
CAREER HISTORY & SELECT ACCOMPLISHMENTS
Bank of America, Charlotte, NC 2011 – present
Senior Vice President, Global Storage Transformation Program Manager
Led Bank of America Storage Transformation Program supporting a program team of over 200 team members, annual budget in excess of $30 million, 93 Petabytes of storage in a server environment containing over 100,000 servers. Transformed or migrated over 68,000 SAN / NAS server connections from over 450 storage devices across 10 separate lines of business. The program generated $100 million in net annualized savings over 3 years. Included HPUX, Linux, AIX, Windows, Centera, Clarrion, Netapp, Symmetrix, Deduplication, Thin Provisioning, and Auto-tiering technologies.
Bank of America, Charlotte, NC 2008 – 2011
Senior Vice President, Global Data Center Program
Managed an annual budget of $30 million and a team of 45 technical project managers responsible for the execution of the Global Data Center Strategy. Directed the assessment, funding, coordination with 10 separate lines of business, risk mitigation, and movement of 14 Bank of America data centers in the three years I managed the program. Included migration/build out of F5, Resonate, DNS, NIS, Vintela, Windows, Linux, AIX, HPUX, Oracle, IP Network, and DMZ Infrastructure. Also worked closely with change management, vendor management, and data replication teams to complete the migrations.
Duties also included:
Provided metrics and status updates to executive management.
Developed departmental level strategy and plans.
Developed policies, procedures, and controls.
Created and refined models needed to support Bank of America’s Global Data Center Transformational initiatives.
Provided subject matter expertise for data center transformation, IT service management processes and tools for data center initiatives globally.
Developed risk assessments to ensure engagements are on track and within operating budget.
Performed design reviews with potential to impact RTO/RPOs on business critical applications, software, network infrastructure, servers, and data center critical systems.
Bank of America, Charlotte, NC 2001 – 2008
Vice President, Senior Technical Program Manager
Managed Infrastructure Program - Managed the infrastructure program supporting the trading business at Bank of America. Projects included remediation of not permitted technology, installation of new technologies, and risk mitigation projects associated with environment stability.
Network Appliance Consolidation – Managed effort to consolidate 40 NAS devices from legacy 7xx series devices to current technology. The migration effort involved moving data from older model filers, coordination of outage windows for hundreds of customer facing applications. Managing a team of 50 matrixed project team members. The overall impact was a successful migration of all filers with no impact to our customers.
DMZ Backup Solution for Differentiated Service – Provided redesign recommendations and managed the deployment of the backup solution for all DMZ environments in Chicago, Charlotte, Hong Kong, and UK. Reduced the cost of backup resources in each area by reducing the number of tape libraries from six to one.
Shared Reporting Environment Design – Provided design recommendations and deployment guidance for shared Actuate reporting. This infrastructure generates over 40,000 reports a day and supports over 40 production applications with uptime availability of greater than 99.5%.
Shared WebMethods Environment Design – Provided design recommendations and deployment stewardship of shared WebMethods Infrastructure. This infrastructure processes over a million transactions a day in support of bond trading and also 19 other production applications utilizing shared infrastructure.
Quick Solutions Inc., Charlotte, NC 1999 – 2001
Consulting Services Manager
IT management consultant, driving best-practice design and implementation as well as proven operational methodologies, with risk management and mitigation for clients. Internal role included managing a team of consultants at various client sites while maintaining over 200 billable hours per month.
The Virkler Company, Charlotte, NC 1994 – 1999
MIS Manager
Responsible for management of local area network for a large global chemical manufacturing company, with locations in forty countries. Also responsible for all cellular, voice, data communications, building security and fire systems.
Food Service Supplies, Inc., Columbia, SC 1993 – 1994
Network Administrator
Network administrator responsible for administration of a Novell Local/Wide Area Network for a large food service equipment manufacturer. This included responsibilities for all software and hardware support, purchasing of new equipment, and repair of old equipment.
United States Air Force, Shaw Air Force Base, SC 1985 – 1993
Network Administrator/Flight Operations Scheduler
Wing flight scheduler responsible for scheduling flights and mission details of the 363 Tactical Fighter Wing, Shaw Air Force Base, South Carolina.
EDUCATION & ACHIEVEMENTS & QUALIFICATIONS
Green Belt Certified (Lean)
Cisco Certified Network Associate, CCNA
Microsoft Certified Systems Engineer, MCSE
Microsoft Certified Professional, MCP, MCP+I
COLLEGE:
Attended St. Leo University
St. Leo, FL
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