Customer Service Manager
Resume:
Professional References
Mary E. Galindo – ************@*****.*** Secretary @ Neal Elementary School for SAISD
Velma Rendon - **********@*****.*** Office manager/Private investigator for Robert Galloway & Assoc.
Elizabeth Mireles– *********.*******@***.***. Corrosion Tester for CPS Energy
Education: Thomas Jefferson High School, graduated 1984 Diploma
Work Experience: Radiology Assoc. of San Antonio PA/Advanced Medical Img.
Dates: Dec. 1998 – June 2008
Position: Customer Service Rep. /Call Center Rep.
Job Accomplishments: Receptionist: Checked in & registered patients scheduled for appointments, explained instructions on preps for exams, collection of co-pays, prepared daily deposits, verified insurance benefits. Call Center Rep: Filed insurance claims, received incoming calls from patients with questions on bills, collected payments by phone, outgoing calls to patients on Collection list & collected payments and or made payment arrangements. Worked on daily correspondence received from insurance companies and or patients.
Work Experience: University Hospital Health Systems/UHC Clinic Downtown
Dates: Dec.1987 – Dec. 1998
Position: Customer Care Rep.
Job Accomplishments: Receptionist: Checked in & registered patients for scheduled appointments, explained instructions on preps for exams, collection of co-pays, prepared daily deposits, Data entry on patients information, worked in medical records, filed patients x-rays, faxed reports to referring Doctors.
About Me: Self motivated, very strong customer service skills, familiar with HIPPA, professional manner and positive attitude, uses time wisely, ability to learn quickly and reliable. In 2008, I took time off from working to take care of my mother who was recovering from brain surgery and was in need of rehabilitation. Since then, I am grateful that my mother has made a wonderful recovery. I am now looking forward to joining the workforce again.
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