Customer Service Technical Support
Resume:
Mark A. Wingate
** ****** *****, ******, ** ***26
acrqk3@r.postjobfree.com
Information Technology
Profile of Qualifications
More than 12 years of experience in IT, customer service, problem resolution, documentation, organizational collaboration, technical support and staff leadership.
BS degree in Computer Systems & Network Technology and Associate of Occupational Studies.
Holder of CompTIA A+ Hardware & Software and Security+ Certifications.
Proficient in DOS, Unix, Linux, MS Windows, Windows Server, Novell and Cisco routers and TCP/IP.
Self-driven team player with strengths in communication and developing interpersonal relationships.
Possess excellent planning, organization, time management and decision-making skills.
Strategically coordinate and collaborate with various professionals to maximize performance in facilitating goals and attaining operational excellence.
Career Track
Technical Support Representative and Duty Manager, UniGroup Corporation, Fenton, MO 2012 - Present
Responsible for providing Level 1 Help Desk support and determine if problems require escalation.
Knowledgeably coordinate with IT Support personnel and document & monitor all calls.
Provide knowledgeable assistance & instruction to agency system users and test applications & changes to ensure functionality, usability & quality.
Attend to afterhours & weekend support calls, report problems to IT Support Manager and coordinate outages with Technical Service Representatives.
Customer Service Specialist, CHE Consulting, Fenton, MO 2009 - 2011
Diligently monitored & reported problems with contracted systems and executed various escalation protocols.
Expertly coordinated with Logistics Department in monitoring components requested by clients.
Drafted periodic account performance reports and coordinated with clients in resolving EMC problems.
Sales Associate, The Sports Authority, St. Louis, MO 2005 - 2009
Responsible for customer service and sales of fitness equipment.
Security & Customer Service Representative, Costello Service, St. Louis, MO 2001 - 2005
Knowledgeably implemented various safety methodologies and practices.
Education
Vatterott College, Sunset Hills, MO
Bachelor of Science - Computer Systems and Network Technology 2008
Associate of Occupational Studies 2007
CompTIA A+ Hardware & Software and Security+ Certifications
IBM CMOS Processor’s Course
STK Silo 9310 & 4410 and SL8500 Training Courses
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