Customer Service Assistant

Kim Y. Jordan

**** ******** ****** • Columbus, Oh 43229 • 614-***-**** • *******************@*****.***

Summary of Qualifications

A detail oriented and dependable professional with over 10 years of experience in healthcare

Strengths include multi-tasking, great communication skills (verbal and written)

Strong ability to problem solve and prioritize, adapts well to changing environments, performs well in teams as well as independently, with minimal supervision

Proficiencies Skills

Computer & Technical Literacy

Communications

Flexibility

Interpersonal Abilities

Reliable

Great attitude

Decision making

Punctual

Willingness to learn

Professional Experience

Healthcare

Conferred with over 20 patients and family members daily in person or by telephone to gather financial data

Completed and submitted applications to Medicare and Medicaid programs during intake eligibility

When appropriate became the authorized representative when applying for benefits

Proficient knowledge of ICD-9, CPT and various Medical Terminology

Assisted patients with verifying Insurance Benefits and Insurance Pre-Cert

Administration Assistant

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals

Entered data onto spreadsheets

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions

Customer Service

Confer with customers by telephone or in person to provide information about products or services

Provided assistance with benefit information and claims status checked to ensure that appropriate changes were made to resolve customers problems

Responsible for initiating first contact with members to advise of benefits and triage continuation of care needs

Education and Licensures

The Ohio State University, Completed basic coursework in Criminology January 2002-March 2002

CPR Certified, Live Laugh Learn Childcare October 2012- Present

Employment History

East Columbus Development Company • Columbus, Ohio • Administrative Assistant • 05/2014- Present

Live Laugh and Lear n Childcare • Columbus, Ohio • Teacher Assistant • 10/2013-10/2014

Regency Manor Nursing Home • Columbus, Ohio • Financial Service Advocate • 09/2012-10/2013

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