Customer Service Sales Representative
Resume:
CURRICULUM VITAE
M VAN HEERDEN
Mari Van Heerden
A brief overview of the employment history, education and work experience of Ms M. Van Heerden who seeks alternate
employment.
M van Heerden
05/05/2015
CURRICULUM VITAE – M van Heerden
Curriculum Vitae Page 2
May, 2015
MARI VAN HEERDEN
27 Paul Roos Street
UNITASPARK
1943
Cell: 081-***-****
PERSONAL DETAILS:
Name : Mari van Heerden
Postal Address : 27 Paul Roos Street
: Uni taspark
: 1943
Cell : 081-***-****
Email : mar i joubiscui t@gmai l .com
Identity Number : 780**********
Marital Status : Single
Dependants : One
Languages : English and Afrikaans
Citizenship : South African
Licence : 08
CAREER OBJECTIVE
My objective is to secure a permanent position within a well-established organization, where I can use my working & training experience & knowledge to make a valid contribution. Training, development & personal growth is essential to me, as well as independence amongst my co-workers. I am result orientated & work amongst company objectives. My adaptable nature ensures that I always manage to stay current, with the changes that take place in the ever growing.
CURRICULUM VITAE – M van Heerden
Curriculum Vitae Page 3
May, 2015
SUMMARY OF TERTIARY EDUCATION
Dr Malan High School - 1995
Senior Certificate
EMPLOYMENT HISTORY
Rib Zone
Sales Representative
April 2015 – August 2015
REMUNERATION : Basic + Petrol
KEY RESPONSIBILITIES :
o New Accounts
o Cold Calling
o Meeting Targets
o Daily Call Sheets
o Basic Admin
Natures Choice
Internal Sales
September 2014 – March 2015
REMUNERATION : Basic
BENEFITS : Commission + Attendance Bonus
KEY RESPONSIBILITIES :
o Handle Key accounts Spar, Dischem Pick ‘n Pay and Health shops o Customer service, technical support, inquiry, responses, order management o Complain management through phone and internet
o Basic Admin and filing
o Creating picking slips
o New Accounts
o Data and order capturing
CURRICULUM VITAE – M van Heerden
Curriculum Vitae Page 4
May, 2015
RICOH SA
Sales Representative
April 2014 – August 2014
REMUNERATION : Basic
BENEFITS : Petrol
KEY RESPONSIBILITIES :
o Create new sales opportunities and grow the client base by going out daily o Develop and increase market share in indicated areas o Building relationships with new customers and look for any sell opportunities o Prospecting & cold calling within the designated area o Maintain and improve customer service levels
o Responsible for maintaining and updating client database MAKRO SA
Customer Relations Officer
April 2011 – January 2014
REMUNERATION : Basic + Car Allowance
BENEFITS : Petrol Card and cell phone
KEY RESPONSIBILITIES :
o Business development, targeting the Corporate and School Industry o Designing and implementing company marketing plan o Recruitment of new Makro customers
o Increasing customer activity rate through:-
o Having regular contact with existing customers by visiting their stores o Monitoring customer’s activities, sales and needs o Re-activating dormant customers through negotiation and problem solving o Assisting the customer with his business, wherever possible o Monitoring market information i.e. competitor activities, new business developments and opportunities
o Doing market research to establish customer needs o Giving feedback to the team in-store on problems and opportunities o Conducting regular price surveys to establish pricing and promotional information o Assist with the co-ordination of in-store activities o Promoting Makro corporate image through professional conduct and sound business ethics
o Distribution of promotional leaflets
o Working in-store on every 2ndSaturday
o Calling on customers to take orders and do quotations o Daily Call sheets
CURRICULUM VITAE – M van Heerden
Curriculum Vitae Page 5
May, 2015
o Executing deliveries as and when required
o Conducting presentations to customers and potential clients o Communicating of company initiatives to customers via fax, email & telephone o Assisting customers in developing their business through Makro initiatives o Maintaining a sound long term relationship with customers SUNDRY INFORMATION
Computer literacy: Word, Excel, PowerPoint, Access and Outlook. Operating Systems: Windows XP, Windows Vista, Windows 7, MS DOS. COMPETENCY STRENGTHS
Hands-on competent individual who possesses the ability to lead and manage with analyse and solve problems. Excellent interpersonal skills both internally and externally. I am deadline orientated and possess the ability to be assertive where required. I enjoy working with people, am self-confident, motivated, driven and dedicated and am able to work without supervision and under pressure. Sincere and serious about integrity, values and professionalism. I believe I would add value to any organisation.
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