Administrative Assistant Customer Service

TRICIA HEAD

*** ******** **** **** ** Orange, New Jersey 07050

Telephone: 973-***-**** Email: ******.****@*****.***

Administrative Assistant with 10 + Years of Experience

Executive & Staff Support/Departmental & Team Collaboration/Client Relationship Management

Professional Overview

A self-directed, detail-driven and performance-oriented Administrative Specialist offering extensive experience along with the ability to effectively combine time/resource-management skills and implement strategic administrative and operational initiatives to enhance productivity, quality and client service.

Team-player demonstrating a high-level of energy, accuracy and thoroughness; recognized for capacity to work independently as well as collaboratively and interact effectively with clients, support staff and senior management.

Accustomed to working under fast-paced, high-volume, time-sensitive conditions while successfully prioritizing and managing multiple tasks simultaneously, exceeding established objectives and enhancing professionalism.

Superior interpersonal, organizational, analytical and problem-solving skills; strong written, oral and technical aptitude. Typing Speed: 60 WPM.

Core Competencies

Executive/Staff Assistance

Project Management/Oversight

Reception/Multi-Line Telephones

Customer Service/Support

Database/Records Maintenance

Investigative Research/Analysis

Writing/Editing/Proofreading

Report/Spreadsheet Generation

Departmental/Team Collaboration

Data Entry/Filing/Faxing

System/Process Enhancement

Travel/Meeting/Event Coordination

Professional Development

Microsoft Excel Certificate Time Management Certificate

Technical Proficiency

Concur Excel Lotus Notes Outlook PowerPoint SharePoint WORD Windows 7, Vista & XP

Professional Experience

Depository Trust & Clearing Corp. (Consultant) Jersey City, NJ 2014 - Present

Administrative Assistant

Manage new hires registrations and training request. Assist facilities management with the set-up, break down, A/V requests, etc. Manage schedules and coordinate staff meeting logistics and update calendars using outlook. Order publications for employee orientation training and mail distribution. Manage and control office inventory/supplies, reordering items as necessary.

Marsh & McLennan Companies (Consultant) Hoboken, NJ 2014 - 2014

Administrative Assistant

Organized and arranged schedules, calendar management, organized materials in relation to meetings: collected and compiled information and coordinated delivery. Supported office administration, including telephone coverage, mail processing & distribution, file set-up & maintenance, ordered office supplies and equipment.

Imperial PFS (Consultant) Jersey City, NJ 2014 - 2014

Administrative Assistant

Provided general administration support to department. Managed schedules and prioritized day for department manager. Prepared outgoing mail and distributed incoming mail. Generated delinquent letters on a daily basis, telephone coverage and mail processing.

Citigroup Inc. New York, NY 2013 - 2014

Administrative Assistant

Provided high-level administrative support to one Director and one Manager within the ICG department for an American multinational financial services corporation.

Coordinated a complex and ever-changing calendar for the Director of Architecture; scheduled appointments, meetings and events and consistently increased daily productivity by effectively eliminating scheduling conflicts.

Organized domestic and global meetings, conferences and calls using video conference services such as VEMS and Web-Ex Live Stream Conferences.

Prepared and updated PowerPoint presentations utilizing Microsoft SharePoint.

Procured office equipment through Marketplace, including responsibility over inventory control and shrinkage; reordered materials as needed.

Provided exceptional service to guests; answered and routed incoming telephone calls for the Directors, welcomed guests and escorted them to appropriate meeting locations.

Selected Accomplishments:

Independently researched and resolved clients requests within 24 to 48 hours; updated executive staff as necessary.

DRS Technologies, Inc. Parsippany, NJ 2003 - 2012

Senior Administrative Coordinator

Effectively performed a variety of administrative duties in support of business operations and logistics for a leading supplier of integrated products, services and support to military forces, intelligence agencies and prime contractors worldwide.

Delivered exceptional service to the public; greeted, assisted and escorted visitors, handled multiple incoming telephone lines and directed calls appropriately.

Supported all company operations; served as a liaison between departments and senior management in the resolution of day-to-day administrative/operational/account issues.

Produced expense reports, metric reports and procedure/operations manuals and prepared PowerPoint presentations.

Monitored emails and sorted, screened and distributed incoming/outgoing mail and facsimiles.

Assisted managers with travel policies and procedures; scheduled appointments, coordinated off-site divisional meetings including venue selection, accommodation reservations and event logistics, arranged travel and compiled and reconciled business travel reports.

Selected Accomplishments:

Repeatedly selected to take on additional duties and assume increasing levels of responsibility.

Identified tasks and resources and established timelines to consistently meet project deadlines.

Organized and employed new procedures to ensure office efficiency; consistently increased productivity, reduced costs and streamlined operations.

AT&T Bedminster, NJ 1990 - 2002

Administrative Assistant

Provided administrative and business operations support for the largest communications company in the world; served as a single point of contact for all vendor management tasks, preparing vouchers, vendor payments and travel arrangements.

Prepared, assembled, and disseminated correspondence and presentations, generated reports, and developed and updated spreadsheets.

Proofread and edited documents and researched, processed and tracked a high-volume of paperwork; verified data for accuracy, entered information into company database and set-up files.

Selected Accomplishments:

Proven track record in outstanding communication, customer service, ethics, compliance and personal performance.

Recognized for consistently meeting stringent deadlines.

Education

Associates of Liberal Arts - Centenary College, Parsippany, New Jersey

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