Customer Service Maintenance

Eddiel Perez

** ****** ** ***********, ** ***** Phone: 413-***-**** Email: acrqgz@r.postjobfree.com

Certifications

ComptIA A+

Pending

CompTIA Network+

Pending

Microsoft Certified Professional

Pending

Key Skills

Extensive Customer Service Experience

LAN and Domain Environment Troubleshooting

Laptop and Desktop Hardware Repairs, Replacements, and Maintenance

Education

Porter Chester Institute

Computer Networking Technology

October 2014-Present

Holyoke Community College

Computer Science

2012-2014

INFORMATION TECHNOLOGY SPECIALIST

Highly motivated IT professional currently enrolled at Porter and Chester Institute’s Computer and Networking Technology program performing network installations, troubleshooting, system upgrades, repair, and hardware/software installation.

Technology Summary

Systems:

Windows: XP, Vista, 7, 8; Mac OSX

Networking:

LANs, WLANs, Switches, Routers, SOHO, Firewall, TCP/IP

Software:

MS Office (Word, Excel, Outlook, Access, PowerPoint)

IT Experience

Hardware: System builds, both fresh and salvage builds. Desktop and Laptop hardware troubleshooting, testing, maintenance, installation, configuration and replacement.

Server: Active Directory Role; creating a Domain Controller. Created Groups, added and assigned rights to users, shared networked printers, created folder shares.

Networking: Troubleshooting campus wide-network. Project management for Switch configuration and installation. Toning and labeling building-wide cabling in order to clean up and organize server room. Wireless Access point installation, configuration, and integration to existing network. Supervised network printer installation and setup.

Client OS: Experience with XP, Vista, and 7. Configuration, network settings, NTFS permissions, startup configuration, printer setups, registry edit, migration, upgrades, troubleshooting, password resets, and regular maintenance with a focus on Windows 7 and Apple iOS.

Professional Experience

C & S Wholesale, Suffield, CT December 2014-Present

Selector

Accurately selected products to fill customer orders.

Safely operated power material handling equipment to accurately select, palletize.

Reviewed orders, shipping needs, plant capacity, and inventory before drawing up schedules.

McDonalds, Springfield, MA March 2012-December 2014

Crew Member

Maintained fast, accurate service, positive guest relations, and ensuring products are a consistent with company quality standards.

Followed recipes to prepare menu items set by McDonald’s stringent procedures.

Performed food safety guidelines and followed proper sanitation and temperature procedures.

Required a detailed and accurate knowledge of ingredient portions, preparation, and wrapping specifications as well as good coordination and speed.

Contact this candidate