Customer Service Training
Resume:
Tiawana Jackson
Fayetteville, NC 28303
Email: ********@*****.***
OBJECTIVE
To pursue my interest in a challenging position where I can use my Education
Terry Sanford HS, Fayetteville, NC
High School Diploma
August 1995 – June 1998
Experience
Administrative Support Specialist
Fayetteville State University, Fayetteville, NC
August 2, 2010 – Present
Duties and responsibilities
Monitoring the Departments Budget
Banner, RMS and Mercury Data and Record Management
Housing Process Coordinator
Student Accounts billing for Housing
Completing Student Application in both Banner, RMS and Mercury Data System
Creating and Combining Rosters for the Director and Building Staff using Excel
Weekly Data Input of Occupancy Reports
Document Preparation using Microsoft Word drafting and editing short office memos
Data Management and Filing
Entering requisitions in Banner and/or Bronco E-Buy
Responsible for ordering office supplies
Training & Workshops
Microsoft Office programs training (Word, Excel, PowerPoint, Access, Publisher)Residential Management Training
Mercury Training
Banner and Bronco E-Buy Training
Interdepartmental training
Six in Customer Service: Providing an Exceptional Experience Workshop
A Departmental Effort to Manage Over Occupancy Workshop
Show Me the Money Budgeting 101 Workshop
Learn How to Connect Assessment with Practice Workshop
Assessment: Well Not Really Workshop
Time Management Workshop
Computer Technology Workshops
2012 SEAHO Housing Conference
Sky Warn Training
Suicide Training
Title IX -- Sexual Harassment and Violence Complaint Company Manager
One Hour Koretizing, Fayetteville, NC
June 26, 2001 – March 2012
Duties/Responsibilities
Organized and conducted company meeting with employees to resolve problems, complaints, and grievances.
Responsible for hiring new employees to maintain production.
Assigning daily work duties to workers.
Trained and assigned new employees to experience workers for training.
Made weekly Employee Schedules
Handled all customer related issues
Processed Company Insurance Claims
Processed Court Documents
Data management and Filing
Skills & Training
Assessment Skills- my position was to ask questions and gather customer-related information through observation to gauge the needs of the customer.
Tact – as the company’s representative it was important for me to always be tactful, never aggressive or defensive, and never blame the customer.
Self-Presentation and communication skills
Dry Cleaner Airborne Toxic Control Measure training
Fabric types and Treatment methods
Dry Cleaning- Spot Cleaning
Contact this candidate