Customer Service Sales

Susan Terry

Kent, WA *****

Mobile: 206-***-****

**.***@****.***

SUMMARY OF EXPERTISE

Extensive Title and Escrow experience; Notary Public, Softpro Software data processing, Multi phone line receptionist, greet clients, order title reports, clear title, order all payoff and tax lien statements, draw escrow instructions, proofread Purchase and Sales Agreements and loan documents, set appointments with clients, notarize documents, prepare loan funding packages, balance files with lenders, send documents to record, disperse files; send out checks, wires and closing letters. Close escrow files for auditing. Manage and complete all Sub Escrow Files. Cashier, accounts receivable, accounts payable, account management, credit research, receive and process funds and wires, complete files for audit. Generate monthly reports, income statements and balance sheets. Transitioned into customer support after down turn in the economy.

Office management, customer service, sales, telecommunications, internet support for Google. Phone support for hardware, software and android devices. Provide support and reconciliation for Google Play store accounts. Set-up and follow up on support issues, legal analysis and terminology. Increased sales, generated revenue, helped grow and expand support division.

EDUCATION

BA San Jose State University, MA in progress

Studying for LPO Exam

WORK EXPERIENCE

Premises Law Group, PLLC

Bellevue, WA 98005

Escrow Assistant/Junior Closer: Answer phones, meet clients, notarize documents, open and process escrow in Softpro program; order title reports, clear title, order demand statements on line, prepare funding packages and meet funding conditions, disperse funds, follow up on reconveyances and final disbursements.

7/06/15-current

Xerox

Redmond, WA 98052

International customer support agent for Google: Performed hardware, software, android device trouble shooting and resolved accounting issues.

11/2/13-7/4/14

Des Moines Escrow

Des Moines, WA 98198

6/10/13-6/24/13

Escrow Assistant: Answered phones, met clients, processed and dispersed mail, opened escrow, ordered title reports, cleared title, ordered demand statements on line, closed escrows, dispersed funds, closed escrow.

Sears

Tukwila, WA 98188

2/08-6/13

Sales and Customer Service Associate: Met and maintained customer data base and generated sales on I PAD. Sold large appliances and consulted with clients on remodeling kitchens and Home Improvement. Educated customers and sold Service Agreements. Provided customer Support and follow up for products and services. I came in second twice nationally for Sears Home Improvement sales in 2011-2012 and was written up in the Sears periodical.

2/1/09-6/1/13

The Talon Group

Bellevue, WA 98004

Escrow Closer: Maintained and ran residential refinance desk. Reviewed, completed and drew escrows in Softpro, met clients, and agents, notarized documents, balanced and funded files with lenders. Recorded, scanned and dispersed documents. Completed files and closed escrows. Did all follow up necessary to complete closed escrows.

11/2005-10/2007

Normandy Escrow

1st Ave

Burien, WA 98148

Escrow Assistant: Greeted clients, answered phones, opened title and escrow, reviewed title, ordered payoff statements and utility bills on line, cleared all liens, called clients to maintain additional information. Helped close and disperse escrows.

02/02-03/2005

Additional temporary assignments/employment:

Old Republic Title 2006-Escrow Closer temporary assignment 6 mos.

The Shannon Group Bellevue 2005-Ecrow Assistant and receptionist 3mos.

Seattle Escrow 1999-2002-Escrow Assistant 2 years.

Fidelity National Title 1997-1999-Escrow Closer 2 years.

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