Manager Customer Service
Resume:
N Charleston, SC *****
****************@*****.***
[Email]
ASHLEY RITCHIE
SUMMARY
Focused and self-driven Manufacturing Assistant Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to meet project goals. Seeking a role of increased responsibility and authority.
HIGHLIGHTS
*Meticulous attention to detail
*Proficient in Microsoft Excel and Word
*Production scheduling familiarity
*Articulate and well spoken
*Invoice processing/ generating reports
*Dedicated team player
*Strong interpersonal skills
*Schedule management
*Database management
*Professional and mature
*Works well under pressure
EXPERIENCE SONCO WORLDWIDE
June 2013- present
*Established and adjusted work procedures to meet production schedules for many high profile customers such as NY Mets Stadium, the Capitol building, the Presidential inauguration as well as “big box stores” including, Lowes and 84 Lumber.
*Maintained spreadsheets pertaining to the status of an order
*Served as a central point of contact between sales department and manufacturing department
*Assisted the General Manager in daily operations of the plant including, but not limited to, quality control, maintenance requests, and scheduling
*Optimized scheduling based on expertise of machine capacities and equipment RITE AID PHARMACY
June 2009- present
*Entered new patient profiles
*Communicated directly with doctors’ offices via telephone and fax
*Provided friendly customer service at prescription drop-off and pick-up
*Efficiently answered multi-line phone and processed high number of order requests
*Maintained drug inventory levels by ordering necessary medications and supplies
*Maintained patient confidentiality at all times
*Regularly worked to resolve patient insurance issues directly with the insurance companies
*Verified patient data and billing information
EDUCATION ANNE ARUNDEL COMMUNITY COLLEGE- GENERAL STUDIES Studied general coursework while maintaining a 3.5 GPA average REFERENCES ROBERT CUNNINGHAM
General Manager, Sonco Worldwide
GERRIA BALLARD
Manager Rite Aid Pharmacy
Rusty Stephan
Chief Operating Ofiicer, Sonco Worldwide
301-***-**** ex. 3030
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