Customer Service Administrative Assistant

SANDRA BATTIGELLI

Arleta, CA ***** Email: **********@*****.*** Cell: 818-***-****

Career Profile

Customer Service professional with great attention to detail. Excellent articulate written and verbal communication skills.

Relevant Skills

Excellent organizational skills

Customer Relations

Enthusiastic team player

Goal-oriented

Medical Terminology, Billing and Coding

Perfect Attendance Award

Typing (50-60 wpm)

Microsoft Office

Professional Experience

USA Express/Legal services May 2015-Present

Verify facility information to ensure proper transfer of documents.

Check status of records or subpeona for timely delivery.

create setup for either copy or pickup services.

Assist management with other tasks when needed.

Queenscare Medical Group (contract) June 2014- June 2014

document Scanner

Scanned documents and relabeled them back into the shared drive.

Organized and regrouped inventory.

Relabeled records folders by Facility.

Maintained copy and fax machines.

CMS (contract) June 2013- September 2013

Mailroom Clerk

Ability to scan claims using two scanners simultaneously which eliminated need for 2nd clerk.

Revamped mailroom process to increase efficiency.

Organized tasks and prioritized workload.

Assisted management when needed.

Lakeside Medical Group, Northridge, Ca September 2011-June 2013

Mailroom Clerk

Duties include opening, batching and scanning claims.

Prepping medical records for examiner processing.

Sorting letters and assisting in mail backs.

Scanning and logging certified mail for both LMG/RMG.

Blue Shield of California, Woodland Hills, CA October 2010 June 2011

Medicare Claims/Membership (contract)

Assist Claims department by screening claims for payer responsibility and completeness.

Forwarded claims to correct payer. Performed a broad range of data entry and administrative functions as needed.

Supported the Membership and Installation team throughout the Annual Election and Open Enrollment periods. Routed prospective member leads and assisted in processing applications.

Peak Performance, Inc., Northridge, CA March 2008 August 2010

Administrative Assistant*

Coded and entered data into systems.

Identified and resolved production problems.

Assisted in training new hires.

Washington Mutual, Woodland Hills, CA December 2006 February 2007

Administrative Assistant* (contract)

Performed data entry and verified and processed a myriad of financial documents.

Assisted management team with other duties as needed.

Mac Universe/Universal Computers Inc., Van Nuys, CA September 2006 November 2006

Administrative Assistant

Performed merchandising activities, assisted with promotions and assisted Sales and Marketing teams as needed.

Performed accounts receivables and processed payments.

Blue Shield of California, Woodland Hills, CA February 2006 August 2006

Medicare Installation and Membership*(contract)

Verified and processed Medicare applications. Entered data in AS400 and ensured accuracy and completeness.

Assisted agents with numerous administrative tasks. Ordered Member packets and verified delivery.

Assisted Appeals and Grievances department with filing, faxing and other duties as needed.

Greenfield Management, Van Nuys, CA December 2005 December 2005

Administrative Assistant

Assisted property manager with tenant relations, administrative tasks and building maintenance projects.

Assisted tenants with complaints and ensured tenant satisfaction.

Performed banking and purchasing functions.

Performed accounts receivables and payables.

Mac Universe/Universal Computers Inc., Tarzana, CA February 1999 November 2005

Customer Service Representative

Managed Customer Service and assisted Service Desk to achieve timely resolution of customer issues and ensure customer satisfaction.

Managed a high volume of incoming calls and performed cashiering duties as needed. Worked with vendors to obtain credit, replacement or repair of merchandise. Reduced overhead by eliminating stock overages.

Managed accounts receivables.

EDUCATION

West Valley Occupational Center 9/2014- 6/4/15

Woodland Hills, CA

Medical Terminology, Billing and Coding (completion certificates).

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